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trying to add an attachment to an email crashes Thunderbird, why

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  • Last reply by fredjim

fredjim
fredjim
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I,ve been using Thunderbird successfully on my HP Pavilion p6060a (Vista) including attaching documents (pdf and/or Word) to outgoing emails via the notice that appears at the end of the draft email when the words "attach" or "attached" are inserted. However, in the past few days this facility has not worked, and when attempted, leads to a "crash" of Thunderbird. I've tried uninstalling Thunderbird and reinstalling it but it still doesn't help. I've also sent off several reports of the crashes to Mozilla with no response. Help!

I,ve been using Thunderbird successfully on my HP Pavilion p6060a (Vista) including attaching documents (pdf and/or Word) to outgoing emails via the notice that appears at the end of the draft email when the words "attach" or "attached" are inserted. However, in the past few days this facility has not worked, and when attempted, leads to a "crash" of Thunderbird. I've tried uninstalling Thunderbird and reinstalling it but it still doesn't help. I've also sent off several reports of the crashes to Mozilla with no response. Help!

Chosen solution

Can you attach files in the usual way from Edit/Attach (Ctrl-Shift-A), or does it crash only when you attach files after you type "attach" in the message body?

Try it in a new profile which you can create with Profile Manager.

http://kb.mozillazine.org/Profile_manager

To start PM, Winkey-R and type thunderbird.exe -p

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All Replies (3)

fredjim
fredjim Question owner
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I ran it in safe mode but there was no change. As far as anti virus software I have Norton, but it's caused no such problem before moreover I'm sending an email and not receiving one.

The sequence of events is that when I start composing an email to send, and mention in the text the word attach or attached then a notice comes up on the bottom of the page that says "add attachment" but when I click on that (usually to search for the document to attach) TB crashes about 5 seconds later.

fredjim
fredjim Question owner
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No luck there either. Maybe I should try another email client. Any suggestions?

fredjim
fredjim Question owner
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It works OK now. Earlier today I received an email with an attached slide show. I downloaded the slide show, watched it, and closed the email. Afterwards I tried to create an email with an attached photo and it worked!

I used to do Fortran programming on a 7090, but it seems that the home computers containing all sorts of software from who knows where and with who knows what faults, do not always work as they are supposed to. Whatever happened to logical certainty?

Thanks anyway for your help. Jim