X
Tap here to go to the mobile version of the site.

Support Forum

Hi! I like to use Firefox, but since yesterday it started not showing/opening creativelive.com I only can visualize it in Chrome.

Posted

I spend a lot of time on the site creativelive.com and I like using Firefox, but it stopped opening the site. I can only visualize the site in Chrome. How can I get back on using Firefox?

I spend a lot of time on the site creativelive.com and I like using Firefox, but it stopped opening the site. I can only visualize the site in Chrome. How can I get back on using Firefox?

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 12.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 5.1.30214.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Windows Activation Technologies Plugin for Mozilla

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

More Information

Moses
  • Moderator
459 solutions 3607 answers

Hi,

Can you try to clear the cache and see if that changes anything?

Hi, Can you try to clear the cache and see if that changes anything? *https://support.mozilla.org/en-US/kb/how-clear-firefox-cache#w_clear-the-cache

Question owner

It did not help. Is there anything else I can do?

It did not help. Is there anything else I can do?
cor-el
  • Top 10 Contributor
  • Moderator
17688 solutions 160015 answers

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" ---- You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page. Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of the involved files. It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.