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It would appear my Firefox Sync is not accepting my login.

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  • Last reply by CptJulez

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I created a Firefox Sync account and then when I attempt to login to Sync via: https://account.services.mozilla.com/ it tells me that my username or password are incorrect. I want to sync my desktop with my phone and I cannot locate any sort of assistance on this subject. I accepted and verified the e-mail and all of that.

I created a Firefox Sync account and then when I attempt to login to Sync via: https://account.services.mozilla.com/ it tells me that my username or password are incorrect. I want to sync my desktop with my phone and I cannot locate any sort of assistance on this subject. I accepted and verified the e-mail and all of that.

Chosen solution

Firefox 29.0 (currently beta) and later use the new Sync version that use a Mozilla account and only use the name and password and no longer use a separate Sync (recovery) key (the sync key is automatically derived from the password). As this version is completely different from the version previously you need to use Firefox 29.0 and later on all connected devices, so you need to install Firefox 29.0 on all other devices as well.

You can enter the name and password of the Mozilla account on other devices that have a Firefox 29.0 or later version to add extra devices.

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Chosen Solution

Firefox 29.0 (currently beta) and later use the new Sync version that use a Mozilla account and only use the name and password and no longer use a separate Sync (recovery) key (the sync key is automatically derived from the password). As this version is completely different from the version previously you need to use Firefox 29.0 and later on all connected devices, so you need to install Firefox 29.0 on all other devices as well.

You can enter the name and password of the Mozilla account on other devices that have a Firefox 29.0 or later version to add extra devices.

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Thank you. I was unaware I had to get the separate Firefox Beta browser for my phone.