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After years of service I cannot access Mozilla firefox, the screen just freezes.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Moses

TW46
TW46
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When I click on the Mozilla icon I get a blank white screen and a clock but it just freezes. It was fine Friday, but not fine Saturday. Someone suggested the LAN network card was damaged but Internet Explorer and Google Chrome work ok, so it is not the network card. I have a lot of bookmarks and a lot of saved history, don't want to lose it.

When I click on the Mozilla icon I get a blank white screen and a clock but it just freezes. It was fine Friday, but not fine Saturday. Someone suggested the LAN network card was damaged but Internet Explorer and Google Chrome work ok, so it is not the network card. I have a lot of bookmarks and a lot of saved history, don't want to lose it.

All Replies (3)

iamjayakumars
iamjayakumars
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

TW46
TW46 Question owner
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Thanks for your suggestions but the problem continues. I just get a blank page with a frozen screen. Google Chrome works so I guess the network card is ok. But I have a lot of bookmarks with Mozilla Firefox that are important to my work.

Moses
Moses
  • Moderator
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I'm not sure I've ever seen this screen before. Can you post a screenshot? If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!