X
Tap here to go to the mobile version of the site.

Support Forum

video does not load and no error message

Posted

FireFox 28.0 Mozilla FireFox for Ubuntu canonical - 1.0

Just installed Ubuntu 12.04.4 LTS on an ancient one-time XP machine.

Everything is fine until I try to play a video - doesn't matter which one, youtube for example. The page loads perfectly well EXCEPT for the video. The cursor in the area of the video is the 'hand/fist with pointing finger'. All thumbnails and other images load OK

This is very frustrating as I am trying to instal speakers on a silent motherboard with cmos battery on the way out!!

FireFox 28.0 Mozilla FireFox for Ubuntu canonical - 1.0 Just installed Ubuntu 12.04.4 LTS on an ancient one-time XP machine. Everything is fine until I try to play a video - doesn't matter which one, youtube for example. The page loads perfectly well EXCEPT for the video. The cursor in the area of the video is the 'hand/fist with pointing finger'. All thumbnails and other images load OK This is very frustrating as I am trying to instal speakers on a silent motherboard with cmos battery on the way out!!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.
  • The Totem 3.0.1 plugin handles video and audio streams.
  • DivX Web Player version 1.4.0.233

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/Linux/en-GB/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Ubuntu Firefox Modifications 2.7 (ubufox@ubuntu.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: VMware, Inc. -- Gallium 0.4 on softpipe
  • adapterDeviceID: Gallium 0.4 on softpipe
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: VMware, Inc.
  • driverDate:
  • driverVersion: 2.1 Mesa 8.0.4
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • webglRenderer: VMware, Inc. -- Gallium 0.4 on softpipe
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140317233948
  • browser.startup.homepage_override.buildID: 20140317233948
  • browser.startup.homepage_override.mstone: 28.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1395603452
  • places.history.expiration.transient_current_max_pages: 32050
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1395603451

Misc

  • User JS: No
  • Accessibility: No
Wesley Branton
  • Top 25 Contributor
596 solutions 5027 answers

Please ensure that you have the most recent Linux version of Adobe Flash Player installed. This may require you to reinstall Flash Player.

If you are running the most recent version for Linux, please try disabling the Flash hardware acceleration.
To do so, follow the instructions on this Mozilla support article, under the Playing Flash videos makes Firefox hang section.

Please ensure that you have the most recent Linux version of Adobe Flash Player installed. This may require you to reinstall Flash Player. If you are running the most recent version for Linux, please try disabling the Flash hardware acceleration.<br> To do so, follow the instructions on [https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems#w_playing-flash-videos-makes-firefox-hang this] Mozilla support article, under the ''Playing Flash videos makes Firefox hang'' section.