Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Have MacBook Pro 10.9.2, get asked for masterpw frequently

stevefe
stevefe
more options

I have latest version of FF and MacBook Pro 10.9.2. Recently had major key chain problems and worked a lot with Apple to solve them. Now all is well but…. I am now frequently asked to enter my master password when I am in FF; this has never happened before. For example, when I go to Amazon, a window opens asking for the master pw. In some cases, this is not a big deal because I can cancel the request and my key chain will get me into the site. In other cases, my key chain does not work if I cancel the request for the MPW and I have to enter my access information. I asked Apple support about this, and they said to contact Mozilla.

I have latest version of FF and MacBook Pro 10.9.2. Recently had major key chain problems and worked a lot with Apple to solve them. Now all is well but…. I am now frequently asked to enter my master password when I am in FF; this has never happened before. For example, when I go to Amazon, a window opens asking for the master pw. In some cases, this is not a big deal because I can cancel the request and my key chain will get me into the site. In other cases, my key chain does not work if I cancel the request for the MPW and I have to enter my access information. I asked Apple support about this, and they said to contact Mozilla.

All Replies (1)

Wesley Branton
Wesley Branton
more options

This feature can be turned off.
To turn it off, please follow these steps:

  • Open the Firefox Options
  • Select the Security tab
  • Uncheck Use master password
  • Click Ok

This should turn off the feature.