Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why won't the address book save the addresses I enter?

Circle Studios Records
Circle Studios Records
more options

Ever since we have had Thunderbird, we have not been able to add any addresses to the address book. Weird thing is, we added one address when we first started, and that address is saved! But after that and ever since, no other addresses are saved when we add them. Here's what happens: We add a new contact, input the info and click OK. While Thunderbird is still open, the contact appears to be saved in the address book, and can be viewed. But as soon as Thunderbird is closed, and reopened, the address disappears and we are left with only that one address we added when we first started and nothing more. Hope someone can help with this!

Ever since we have had Thunderbird, we have not been able to add any addresses to the address book. Weird thing is, we added one address when we first started, and that address is saved! But after that and ever since, no other addresses are saved when we add them. Here's what happens: We add a new contact, input the info and click OK. While Thunderbird is still open, the contact appears to be saved in the address book, and can be viewed. But as soon as Thunderbird is closed, and reopened, the address disappears and we are left with only that one address we added when we first started and nothing more. Hope someone can help with this!

Chosen solution

Help menu (Alt+H) > Troubleshooting information Click on the show folder button. Close Thunderbird In the explorer windows that opened Rename abook.mab to abook.mab.old. Restart Thunderbird and try again.

Read this answer in context 👍 2

All Replies (2)

Matt
Matt
  • Top 10 Contributor
  • Moderator
more options

Chosen Solution

Help menu (Alt+H) > Troubleshooting information Click on the show folder button. Close Thunderbird In the explorer windows that opened Rename abook.mab to abook.mab.old. Restart Thunderbird and try again.

Circle Studios Records
Circle Studios Records Question owner
more options

Hi Matt, Executed your directions and so far it appears to be working. Are you able to provide any insight as to the technical reason for this problem, and how adding 'old' to the end of the abook.mab file name fixes it? Just curious. Thanks for the help! Appreciate it.