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Firefox crashes

Posted

When I try to send an email I keep getting a pop up that say's we are sorry fire fox crashed. How do I correct this Keith

When I try to send an email I keep getting a pop up that say's we are sorry fire fox crashed. How do I correct this Keith

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • McAfee MSC FF plugin DLL
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.9
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • HP Product Detection Plugin
  • HP Pit Plugin
  • HP Active Check Plugin
  • Shockwave Flash 11.9 r900
  • 5.1.20913.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Utility Chest Installer Plugin Stub for 32-bit Windows
  • McAfee MSS+ NPAPI Plugin
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Plug-in for Workspace Webmail
  • Plug-in for Workspace utilities
  • npDisplayEngine
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5425 solutions 40508 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
cor-el
  • Top 10 Contributor
  • Moderator
17786 solutions 160898 answers

Other things that need your attention:

Your System Details List shows multiple Flash plugins.

  • Shockwave Flash 12.0 r0
  • Shockwave Flash 11.9 r900

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove all (older) version(s) of the plugin (NPSWF32) and (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
Other things that need your attention: Your System Details List shows multiple Flash plugins. * Shockwave Flash 12.0 r0 * Shockwave Flash 11.9 r900 You can find the installation path of all plugins on the <b>about:plugins</b> page. You can check the Flash player installation folder for multiple Flash player plugins and remove all (older) version(s) of the plugin (NPSWF32) and (re)install the latest Flash player. *(32 bit Windows) C:\Windows\System32\Macromed\Flash\ *(64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\