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Can't access Firefox says profile missing or inaccessible is there an easy fix?

Firefox Troubleshooting
cor-el replied
d2burnett
d2burnett

can't access Firefox says profile missing or inaccessible is there a fix I am not a computer expert

can't access Firefox says profile missing or inaccessible is there a fix I am not a computer expert

All Replies (2)

philipp
philipp
  • Moderator

Chosen Solution

hello d2burnett, tryp to press windows-key+R and open %appdata%\Mozilla\Firefox\ - in there rename the file named profiles.ini to something like oldprofiles.ini...

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Are there still profile folders present in that location?

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\

Note that the "AppData" folder in Windows Vista and later Window 7+ versions and the "Application Data" folder in XP/Win2K are hidden folders.

You can use one of these to make Firefox create/use a new default profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
  • Use "Choose Folder" when crating a new profile to recover an existing profile if there is still one present