X
Tap here to go to the mobile version of the site.

Support Forum

I can't load firefox because it says "Profile Missing- Your Firefox profile cannot be loaded. It may be missing or inaccessible." Can't delete either. Help?

Posted

I have a Mac and I can't open firefox because it says "Profile Missing-Your Firefox profile cannot be loaded. It may be missing or inaccessible." Then I tried to delete it by moving it to trash and it says it cannot be moved to the trash.

I have a Mac and I can't open firefox because it says "Profile Missing-Your Firefox profile cannot be loaded. It may be missing or inaccessible." Then I tried to delete it by moving it to trash and it says it cannot be moved to the trash.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.58.2 (KHTML, like Gecko) Version/5.1.8 Safari/534.58.2

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12900 solutions 118327 answers

Try to delete the profiles.ini file to force Firefox to create a new profiles.ini file and a new default profile.


See also:

Try to delete the profiles.ini file to force Firefox to create a new profiles.ini file and a new default profile. *http://kb.mozillazine.org/profiles.ini_file * /Users/<user>/Library/Application Support/Firefox/profiles.ini *http://kb.mozillazine.org/Profile_folder_-_Firefox ----- See also: *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

I can't find profiles.ini anywhere on my computer. I deleted all firefox information from my computer and still when I download firefox and try to open the application it still says "Profile Missing-Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I can't find profiles.ini anywhere on my computer. I deleted all firefox information from my computer and still when I download firefox and try to open the application it still says "Profile Missing-Your Firefox profile cannot be loaded. It may be missing or inaccessible."
cor-el
  • Top 10 Contributor
  • Moderator
12900 solutions 118327 answers

Create a new profile to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Create a new profile to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
alisam 0 solutions 1 answers

Tried everything.

Even the Genius Bar could not help. Can anyone help me please?

Tried everything. Even the Genius Bar could not help. Can anyone help me please?
dangerxdavid 0 solutions 2 answers

Yo!

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

^^^ right there my ninjas. Whoever posted this, it worked fast, easy, quick no worries.

Cheers,

Dave

Yo! https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles ^^^ right there my ninjas. Whoever posted this, it worked fast, easy, quick no worries. Cheers, Dave
andreas2 0 solutions 1 answers

I have the same problem but I have XP. Says missing files. I tried to uninstall and reinstall and still not working. any ideas how to fix it? I cant even get to the tool bar to fix it.

thanks
I have the same problem but I have XP. Says missing files. I tried to uninstall and reinstall and still not working. any ideas how to fix it? I cant even get to the tool bar to fix it. thanks
cor-el
  • Top 10 Contributor
  • Moderator
12900 solutions 118327 answers

Reinstalling won't help if there are problems with the current profile folder.

You need to launch the Profile Manager and create a new profile or check if there is a profiles.ini file and delete this file to force Firefox to create a new default profile.

Reinstalling won't help if there are problems with the current profile folder. You need to launch the Profile Manager and create a new profile or check if there is a profiles.ini file and delete this file to force Firefox to create a new default profile. *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_Manager *https://support.mozilla.org/kb/Managing+profiles
mimsathome978 0 solutions 1 answers

Go up and look at dangerxdavid's post. Click on the link and follow the instructions. It's so easy even I could do it and It worked for me today.

Go up and look at dangerxdavid's post. Click on the link and follow the instructions. It's so easy even I could do it and It worked for me today.