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I have an error but I don't understand it. And I don 't know what to do.

  • 2 replies
  • 1 has this problem
  • 42 views
  • Last reply by cor-el

DorienvanSchie
DorienvanSchie
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I received an error report with this message, but I don't understand it. And I don't receive any mails and I cannot send any mail either.

Tijdstempel: 22-2-2014 19:45:03 Fout: ERROR addons.manager: Exception calling provider getAddonsByTypes: [Exception... "Component returned failure code: 0x80570015 (NS_ERROR_XPC_CI_RETURNED_FAILURE) [nsIJSCID.createInstance]" nsresult: "0x80570015 (NS_ERROR_XPC_CI_RETURNED_FAILURE)" location: "JS frame :: resource://gre/modules/PluginProvider.jsm :: getIDHashForString :: line 34" data: no] Bronbestand: resource://gre/modules/PluginProvider.jsm Regel: 34

What should I do?

I received an error report with this message, but I don't understand it. And I don't receive any mails and I cannot send any mail either. Tijdstempel: 22-2-2014 19:45:03 Fout: ERROR addons.manager: Exception calling provider getAddonsByTypes: [Exception... "Component returned failure code: 0x80570015 (NS_ERROR_XPC_CI_RETURNED_FAILURE) [nsIJSCID.createInstance]" nsresult: "0x80570015 (NS_ERROR_XPC_CI_RETURNED_FAILURE)" location: "JS frame :: resource://gre/modules/PluginProvider.jsm :: getIDHashForString :: line 34" data: no] Bronbestand: resource://gre/modules/PluginProvider.jsm Regel: 34 What should I do?

All Replies (2)

mannutech
mannutech
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just sometimes when the cookies over air increases it happens.......you can try uninstalling and installing again

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search Bar to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.json and addons.sqlite files.