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Nightly won't load BBC/news in Modern, why not?

Posted

This problem only started in the last week. BBC News loads OK on the Desktop but if you switch to Windows 8 Touch it tries to load but sticks at about 75percent. I've tried reinstalling Nightly but that makes no difference. Is anyone else having the problem? Is there a solution?

This problem only started in the last week. BBC News loads OK on the Desktop but if you switch to Windows 8 Touch it tries to load but sticks at about 75percent. I've tried reinstalling Nightly but that makes no difference. Is anyone else having the problem? Is there a solution?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0

Application

  • Firefox 29.0a1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0a1/WINNT/en-US/

Extensions

  • Grab and Drag 3.2.5.2 ({477c4c36-24eb-11da-94d4-00e08161165f})
  • LastPass 3.0.12 (support@lastpass.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Xmarks 4.2.5 (foxmarks@kei.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Graphics Media Accelerator
  • adapterDescription2:
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) Graphics Media Accelerator Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: about:blank
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.enabled: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140130030202
  • browser.startup.homepage: http://www.bbc.co.uk/news/
  • browser.startup.homepage_override.buildID: 20140130030202
  • browser.startup.homepage_override.mstone: 29.0a1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: True
  • extensions.lastAppVersion: 29.0a1
  • font.internaluseonly.changed: False
  • keyword.URL: http://feed.snapdo.com/?publisher=TightropeYB&dpid=TightropeYB&co=GB&userid=0a3c92b2-0b85-42ee-934c-ec377f9eee41&searchtype=ds&installDate=30/05/2013&q=
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  • places.database.lastMaintenance: 1391152206
  • places.history.expiration.transient_current_max_pages: 51562
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  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1391030897

Misc

  • User JS: Yes
  • Accessibility: Yes
Matt Brubeck 145 solutions 1390 answers

Sorry I wasn't able to reproduce this problem. I switched to "Windows 8 Touch" UI in Nightly and then entered http://www.bbc.co.uk/ in the address bar. The page loaded correctly. Is this the same page you are loading?

Sorry I wasn't able to reproduce this problem. I switched to "Windows 8 Touch" UI in Nightly and then entered http://www.bbc.co.uk/ in the address bar. The page loaded correctly. Is this the same page you are loading?

Question owner

No, not quite. You can get to the News page from the tab at the top of that page or directly from http://www.bbc.co.uk/news/

I've just downloaded Nightly onto my Dell desktop machine where I normally use Firefox in desktop mode. Nightly gives exactly the same problem with the news pages on this machine as on my tablet.

On both, when in Windows 8 Touch mode the loading bar stops at about 75%

No, not quite. You can get to the News page from the tab at the top of that page or directly from http://www.bbc.co.uk/news/ I've just downloaded Nightly onto my Dell desktop machine where I normally use Firefox in desktop mode. Nightly gives exactly the same problem with the news pages on this machine as on my tablet. On both, when in Windows 8 Touch mode the loading bar stops at about 75%
Matt Brubeck 145 solutions 1390 answers

Thanks for the details! I'm seeing the same problem; it looks like a bug in the Windows 8 Touch app. I filed a bug report, which will be updated when we find and fix the problem:

https://bugzilla.mozilla.org/show_bug.cgi?id=966363

Thanks for the details! I'm seeing the same problem; it looks like a bug in the Windows 8 Touch app. I filed a bug report, which will be updated when we find and fix the problem: https://bugzilla.mozilla.org/show_bug.cgi?id=966363