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I keep getting "update" messages even though I've updated to the latest version several times. How do I stop the messages from coming?

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  • Last reply by Moses

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I keep getting "update to the latest Firefox version" messages on my iMac, even though I've downloaded the latest version several times. I'm afraid to click on the update message because it might be spam/virus/whatever. Mozilla tells me I've downloaded the latest version of Firefox successfully. How do I stop the messages from appearing?

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Hi!

Thanks for getting in touch with us here at Mozilla Support. I'll do the best I can to assist you.

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.


I see you are running Firefox 25.0.1. Our latest version is version 26. But Firefox shouldn't be displaying that update constantly. The screenshot is necessary so I can see if it is a legit link from Mozilla.

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Chosen Solution

Hi!

Thanks for getting in touch with us here at Mozilla Support. I'll do the best I can to assist you.

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.


I see you are running Firefox 25.0.1. Our latest version is version 26. But Firefox shouldn't be displaying that update constantly. The screenshot is necessary so I can see if it is a legit link from Mozilla.

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Thanks for the information. I've attached a screen shot of the message.

The strange thing is, I've logged onto the Mozilla website and downloaded what is supposed to be version 26.0 several times, but it appears that I still have an older version on my iMac. So I would like to know (if possible): 1. Why this continues to happen. 2. If the attached message is valid, and I can therefore click on it without fear of downloading malware.

Thanks again for your help.

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Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org or Firefox In Any Language.

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I have this problem too. Everything is updated.

Modified by Kasey1967

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Hi Kasey,

This thread was solved over 4 months ago and is soon to be archived. Please create a new thread at /questions/new so we can assist you ASAP.

Moderator Comment
(Thread locked by Moderator due to age of thread and to prevent future replies to a solved thread. -m)