X
Tap here to go to the mobile version of the site.

Support Forum

This thread was closed and archived. Please ask a new question if you need help.

I keep getting "update" messages even though I've updated to the latest version several times. How do I stop the messages from coming?

Posted

I keep getting "update to the latest Firefox version" messages on my iMac, even though I've downloaded the latest version several times. I'm afraid to click on the update message because it might be spam/virus/whatever. Mozilla tells me I've downloaded the latest version of Firefox successfully. How do I stop the messages from appearing?

I keep getting "update to the latest Firefox version" messages on my iMac, even though I've downloaded the latest version several times. I'm afraid to click on the update message because it might be spam/virus/whatever. Mozilla tells me I've downloaded the latest version of Firefox successfully. How do I stop the messages from appearing?

Chosen solution

Hi!

Thanks for getting in touch with us here at Mozilla Support. I'll do the best I can to assist you.

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.


I see you are running Firefox 25.0.1. Our latest version is version 26. But Firefox shouldn't be displaying that update constantly. The screenshot is necessary so I can see if it is a legit link from Mozilla.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.04
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • iPhoto6
  • Microsoft Office for Mac SharePoint Browser Plug-in

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/Darwin/en-US/

Extensions

  • avast! Online Security 8.0.1487 (wrc@avast.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x94c8
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 2400 OpenGL Engine
  • windowLayerManagerRemote: False
  • windowLayerManagerType: OpenGL

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://global.nytimes.com/?iht
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: True
  • font.language.group: x-western
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1390294552
  • places.history.expiration.transient_current_max_pages: 26844
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.cookies: False
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1389967987

Misc

  • User JS: No
  • Accessibility: No
Moses
  • Moderator
459 solutions 3608 answers

Chosen Solution

Hi!

Thanks for getting in touch with us here at Mozilla Support. I'll do the best I can to assist you.

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.


I see you are running Firefox 25.0.1. Our latest version is version 26. But Firefox shouldn't be displaying that update constantly. The screenshot is necessary so I can see if it is a legit link from Mozilla.

Hi! Thanks for getting in touch with us here at Mozilla Support. I'll do the best I can to assist you. In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. ---- I see you are running Firefox 25.0.1. Our latest version is version 26. But Firefox shouldn't be displaying that update constantly. The screenshot is necessary so I can see if it is a legit link from Mozilla.

Question owner

Thanks for the information. I've attached a screen shot of the message.

The strange thing is, I've logged onto the Mozilla website and downloaded what is supposed to be version 26.0 several times, but it appears that I still have an older version on my iMac. So I would like to know (if possible): 1. Why this continues to happen. 2. If the attached message is valid, and I can therefore click on it without fear of downloading malware.

Thanks again for your help.

Thanks for the information. I've attached a screen shot of the message. The strange thing is, I've logged onto the Mozilla website and downloaded what is supposed to be version 26.0 several times, but it appears that I still have an older version on my iMac. So I would like to know (if possible): 1. Why this continues to happen. 2. If the attached message is valid, and I can therefore click on it without fear of downloading malware. Thanks again for your help.
FredMcD
  • Top 10 Contributor
4398 solutions 61689 answers

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org or Firefox In Any Language.

Whenever you get a message / popup that software / files need to be updated,<br><br> <u>'''''DO NOT USE ANY OF THE PROVIDED LINKS'''''</u>.<br><br> While this may be a legitimate message, it could also be <u>'''''Malware or a Virus'''''</u>. Any time you want or need to check for upgrades, go to the web site of the <u>'''''True Owner'''''</u> of the program in question. For example, to check out Firefox, go to '''''[https://www.mozilla.org Mozilla.org]''''' or '''''[http://www.mozilla.org/en-US/firefox/all/ Firefox In Any Language]'''''.
Kasey1967 0 solutions 10 answers

I have this problem too. Everything is updated.

I have this problem too. Everything is updated.

Modified by Kasey1967

Moses
  • Moderator
459 solutions 3608 answers

Hi Kasey,

This thread was solved over 4 months ago and is soon to be archived. Please create a new thread at /questions/new so we can assist you ASAP.

Moderator Comment
(Thread locked by Moderator due to age of thread and to prevent future replies to a solved thread. -m)

Hi Kasey, This thread was solved over 4 months ago and is soon to be archived. Please create a new thread at [/questions/new] so we can assist you ASAP. <i>Moderator Comment</i><br> <i>(Thread locked by Moderator due to age of thread and to prevent future replies to a solved thread. -m)</i>