X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox crashes upon opening.

Posted

Firefox just recently and out of no where crashed every time i try and open the broswer. I followed the steps from the page,Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems, and non of it worked.

Chosen solution

Does it help to start Firefox in Safe Mode?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • default toolbar layout is used (localstore-safe.rdf)
  • Javascript JIT compilers are disabled (javascript.options.*jit)
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
Read this answer in context 1
Post a Reply

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; WinTSI 22.04.2010; .NET4.0C; .NET CLR 3.0.30729)

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10740 solutions 96657 answers

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

If you can't open Firefox, see:

Was this helpful to you? 2
Reply

Helpful Reply

bp-48066b85-7e17-4aa8-9100-1382b2131223
bp-8ed3fb53-dae8-441c-86c2-3e14a2131223
bp-d9dd5a0c-feae-447e-9525-8b24a2131223
bp-ad2e383b-7d02-4880-a2b1-6e9632131223
bp-14dc0f10-947a-472c-a422-5bdde2131223

Modified by cor-el

Was this helpful to you? 1
Reply
cor-el
  • Top 10 Contributor
  • Moderator
10740 solutions 96657 answers

Chosen Solution

Does it help to start Firefox in Safe Mode?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • default toolbar layout is used (localstore-safe.rdf)
  • Javascript JIT compilers are disabled (javascript.options.*jit)
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
Was this helpful to you? 1
Reply
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.