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Tab crashed when open a web page

  • 17 replies
  • 2 have this problem
  • 32 views
  • Last reply by Yegorius

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I just used pacman to update to the latest Firefox, but the tab crashed each time I open a new web page ( I can open settings, about:xxx and etc... ). I tried Troubleshoot Firefox crashes and it did not crash in troubleshoot mode. Then I tried extensions, themes and hardware acceleration issues to solve common Firefox problems https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems but non of these options solved the problem. I disabled all extensions, themes and hardware acceleration, and it reported the same error.

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Chosen solution

This bug has already been fixed: https://bugzilla.mozilla.org/show_bug.cgi?id=1664151 Temporary workaround is to set `gfx.e10s.font-list.shared` to false.

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Correct Link for the second one

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2014762174a said

I tried Troubleshoot Firefox crashes and it did not crash in troubleshoot mode

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

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I already tried that and it did not work

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I uninstalled firefox 89.0 and compiled an esr version and solved this problem.

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removed

Modified by FredMcD

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I thought reinstall solved the problem, but it did not. I can open youtube but I cannot watch a youtube video even in the safe mode with firefox esr.

Then I used package manager to reinstalled the firefox 89.0, and it still crashed in all web pages in normal mode, but I can watch youtube in safe mode with firefox 89.0.

I have tried to remove profiles and extensions but it did not solved the problem. (I removed ~/.mozilla/)

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anyway I downgrade to Firefox 88.0.1-1 and it works perfectly fine right now. I'll still mark this problem Unsolved. There is no reason to stay in a non-lts version forever. If there is any new way to solve this problem please reply this post. Thanks.

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Product Firefox Release Channel release Version 78.10.1 Build ID 20210601204132 (2021-06-01) Buildhub data OS Unknown

Wed, 02 Jun 2021 17:31:56 GMT bp-1ec94659-b78f-426f-90a8-d16ad0210602 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER

Uptime 29 seconds

Attention Sumo's there are 10 related bug reports +++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 89.0 Build ID 20210531160138 (2021-05-31) Buildhub data OS Arch Linux OS Version 0.0.0 Linux 5.12.8-arch1-1 #1 SMP PREEMPT Fri, 28 May 2021 15:10:20 +0000 x86_64

Wed, 02 Jun 2021 00:07:32 GMT bp-f247c860-d6f3-4f12-8640-236a90210602 Wed, 02 Jun 2021 00:04:19 GMT bp-e632ffbb-4b46-41a9-a304-28e6f0210602 = Uptime 0 seconds

Signature: mozilla::ipc::FatalError | mozilla::dom::PContentChild::OnMessageReceived

MOZ_CRASH Reason (Sanitized) : IPDL error: "Error deserializing 'SharedMemoryHandle[]'". abort()ing as a result.

Crash Reason SIGSEGV /SEGV_MAPERR

This is for Sumo's Related Bugs 1686205 RESOLVED DUPLICATE Crash in [@ mozilla::ipc::FatalError | mozilla::dom::PContentChild::OnMessageReceived]

1664151 NEW --- Crash in [@ mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::dom::PContentChild::OnMessageReceived] IPDL error: "Error deserializing 'SharedMemoryHandle[]'". abort()ing as a result.

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I called for more help.

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Also happens for me on FF 89 on Linux+Wayland+SwayWM. Here is one out 100 identical crash reports: https://crash-stats.mozilla.org/report/index/f5519388-4f40-4e9f-802a-3e2cb0210607

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bp-f5519388-4f40-4e9f-802a-3e2cb0210607 Signature: mozilla::ipc::FatalError | mozilla::dom::PContentChild::OnMessageReceived

Uptime 0 seconds

MOZ_CRASH Reason (Sanitized) : IPDL error: "Error deserializing 'SharedMemoryHandle[]'". abort()ing as a result.

Crash Reason SIGSEGV /SEGV_MAPERR

This is for Sumo's Related Bugs 1686205 RESOLVED DUPLICATE Crash in [@ mozilla::ipc::FatalError | mozilla::dom::PContentChild::OnMessageReceived]

1664151 NEW --- Crash in [@ mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::dom::PContentChild::OnMessageReceived] IPDL error: "Error deserializing 'SharedMemoryHandle[]'". abort()ing as a result.

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Yegorius said

Also happens for me on FF 89 on Linux+Wayland+SwayWM. Here is one out 100 identical crash reports: https://crash-stats.mozilla.org/report/index/f5519388-4f40-4e9f-802a-3e2cb0210607

I am using Arch+Xorg+Plasma with FF 89

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I am also on Arch. Previously I thought this problem was due to Wayland, but since it also happens on Xorg this is probably Linux specific.

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Chosen Solution

This bug has already been fixed: https://bugzilla.mozilla.org/show_bug.cgi?id=1664151 Temporary workaround is to set `gfx.e10s.font-list.shared` to false.

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