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firefox crashes when printing

Posted

firefox crashes when trying to print.

firefox crashes when trying to print.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • GEPlugin
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Octoshape embedded video plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.0.50524.0
  • Adobe PDF Plug-In For Firefox and Netscape
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0

More Information

updated firefox to version 26. reset all firefox setting through about\troubleshooting. disabled all plugins and add-ons. uinstalled and re-installed firefox. tried other browsers and they worked fine. updated print drivers. deleted profile folder. reset print settings. nothing i've done has fixed this problem.

Wesley Branton
  • Top 10 Contributor
580 solutions 4952 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
Wesley Branton
  • Top 10 Contributor
580 solutions 4952 answers

Please try these general troubleshooting steps:

Please report back with the results of each step above.

Please try these general troubleshooting steps: *Try Firefox in safe mode <sup>[https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_start-firefox-in-safe-mode (More Details)]</sup> *Scan your computer for infections <sup>[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware (Additional Steps)]</sup> *Check for plugin updates <sup>[http://www.mozilla.org/en-US/plugincheck/ (Check Now)]</sup> *Ensure that your firewall/antivirus programs are not interfering Please report back with the results of each step above.

Modified by Wesley Branton

Question owner

Report ID Date Submitted bp-58104923-2e74-49c8-8170-758f22131220 12/19/2013 9:55 PM bp-262cffd3-822a-4f48-a3db-b89962131220 12/19/2013 7:56 PM bp-c5bd7ab1-8790-43dc-ba0f-48afb2131220 12/19/2013 7:56 PM bp-80fad626-0c68-469b-8b4f-0f0992131220 12/19/2013 7:50 PM bp-86ab2c24-6d90-4571-ba0a-e223d2131220 12/19/2013 7:49 PM

Report ID Date Submitted bp-58104923-2e74-49c8-8170-758f22131220 12/19/2013 9:55 PM bp-262cffd3-822a-4f48-a3db-b89962131220 12/19/2013 7:56 PM bp-c5bd7ab1-8790-43dc-ba0f-48afb2131220 12/19/2013 7:56 PM bp-80fad626-0c68-469b-8b4f-0f0992131220 12/19/2013 7:50 PM bp-86ab2c24-6d90-4571-ba0a-e223d2131220 12/19/2013 7:49 PM
cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157362 answers

That is a problem with the Lexmark printer driver (LXBVDR5C.DLL)


You can try if there is an updated driver available for Lexmark.


You can try to reset the print prefs in case some setting is causing this issue.

That is a problem with the Lexmark printer driver (LXBVDR5C.DLL) *https://crash-stats.mozilla.com/report/index/58104923-2e74-49c8-8170-758f22131220 *http://www.liutilities.com/products/wintaskspro/dlllibrary/lxbvdr5c/ ---- You can try if there is an updated driver available for Lexmark. ---- You can try to reset the print prefs in case some setting is causing this issue. *http://kb.mozillazine.org/Problems_printing_web_pages *https://support.mozilla.org/kb/how-print-websites

Modified by cor-el

kmokhtar 1 solutions 3 answers

bp-b2fbc11e-ef6f-4ff0-9c9b-86a512140527 5/27/14 1:04 PM bp-615064b7-3b7f-442e-9c88-8958d2140527 5/27/14 1:01 PM bp-30ad9ec8-a2d6-495f-b9ca-038322140527 5/27/14 12:51 PM bp-cf249c09-c6ac-425b-9227-4268a2140527 5/27/14 12:49 PM bp-fe4c9f77-ac6d-419e-9f47-385a92140527 5/27/14 12:46 PM


Also see editlocked original and open thread /questions/1003343

bp-b2fbc11e-ef6f-4ff0-9c9b-86a512140527 5/27/14 1:04 PM bp-615064b7-3b7f-442e-9c88-8958d2140527 5/27/14 1:01 PM bp-30ad9ec8-a2d6-495f-b9ca-038322140527 5/27/14 12:51 PM bp-cf249c09-c6ac-425b-9227-4268a2140527 5/27/14 12:49 PM bp-fe4c9f77-ac6d-419e-9f47-385a92140527 5/27/14 12:46 PM --------- Also see '''edit'''<s>locked</s> ''original and open '' thread [/questions/1003343]

Modified by John99