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I cannot access services.mozilla.com while attempting to sync.

Posted

I cannot access *.services.mozilla.com. The message displayed is 'Server not found'. I checked the status.mozilla.com and account.services.mozilla.com is said to be operating normally. I cannot even access it through mobile. Because of this, I cannot try to log in, or reset my password when I am trying to sync my laptop to my desktop. I was previously successful in syncing them a couple of months ago before I reformatted my laptop.

Thanks for any help!

I cannot access *.services.mozilla.com. The message displayed is 'Server not found'. I checked the status.mozilla.com and account.services.mozilla.com is said to be operating normally. I cannot even access it through mobile. Because of this, I cannot try to log in, or reset my password when I am trying to sync my laptop to my desktop. I was previously successful in syncing them a couple of months ago before I reformatted my laptop. Thanks for any help!

Additional System Details

Installed Plug-ins

  • Google Update
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
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  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • VLC media player Web Plugin 2.0.6
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
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Application

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
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Extensions

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Javascript

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Graphics

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Modified Preferences

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Misc

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iamjayakumars 489 solutions 5951 answers
Try this *https://support.mozilla.org/en-US/kb/how-do-i-manage-my-firefox-sync-account

Question owner

Thanks for the response, but my problem is that I cannot seem to access support.Mozilla.com

Thanks for the response, but my problem is that I cannot seem to access support.Mozilla.com

Question owner

Sorry, I meant services.mozilla.com

Sorry, I meant services.mozilla.com
johnmarg 0 solutions 1 answers

Helpful Reply

The same problem.

I cannot connect to account.services.mozilla.com

Also, when I try to create a new account the error message is:

"Server not found Firefox can't find the server at auth.services.mozilla.com"

The same problem. I cannot connect to account.services.mozilla.com Also, when I try to create a new account the error message is: "Server not found Firefox can't find the server at auth.services.mozilla.com"
cor-el
  • Top 10 Contributor
  • Moderator
17477 solutions 157949 answers

Make sure to use the HTTPS protocol.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

Make sure to use the HTTPS protocol. *https://account.services.mozilla.com/ You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page. Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks. You can't recover from this 'forget' unless you have a backup of the involved files. It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

Question owner

Any ideas? I am still not able to sync.

Any ideas? I am still not able to sync.

Question owner

Sorry cor-el, I did not see that post until now. Thanks for the suggestion, but this did not help.

However, I realized that on my mobile I had wifi still turned on. I cannot figure out why, but I can access it through my phone's data connection, but not my home internet connection. Are there specific ports that I have to open? How do I do that?

Sorry cor-el, I did not see that post until now. Thanks for the suggestion, but this did not help. However, I realized that on my mobile I had wifi still turned on. I cannot figure out why, but I can access it through my phone's data connection, but not my home internet connection. Are there specific ports that I have to open? How do I do that?
James
  • Moderator
1596 solutions 11249 answers

https://twitter.com/mozservices/ Mozilla Services ‏@mozservices 2h

The Firefox Sync service is operating, however we are having some DNS propagation issues, which should be resolved very shortly.
https://twitter.com/mozservices/ Mozilla Services ‏@mozservices 2h <blockquote>The Firefox Sync service is operating, however we are having some DNS propagation issues, which should be resolved very shortly.</blockquote>
cor-el
  • Top 10 Contributor
  • Moderator
17477 solutions 157949 answers
*[[/questions/980530]] Why can't I pair a device with an existing device on my sync account? *[[/questions/980495]] Sync Server has been down all night. Do Devs even realize?