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Bookmarks hierarchy crashed when I paired with mobile device.

Posted

I have lost all my Bookmark's hierarchy in Bookmark Toolbar and Bookmarks Menu most of them moved to Unsorted Bookmarks.

I have lost all my Bookmark's hierarchy in Bookmark Toolbar and Bookmarks Menu most of them moved to Unsorted Bookmarks.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • The plugin allows you to have a better experience with Microsoft Lync
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Add-on Compatibility Reporter 2.0.1 (compatibility@addons.mozilla.org)
  • All-in-One Sidebar 0.7.20 ({097d3191-e6fa-4728-9826-b533d755359d})
  • ColorZilla 2.8 ({6AC85730-7D0F-4de0-B3FA-21142DD85326})
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Firebug 1.12.5 (firebug@software.joehewitt.com)
  • Flagfox 4.2.15 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Flash Block 4.20.13 ({95ab36d4-fb6f-47b0-8b8d-e5f3bd547953})
  • Flashblock 1.5.17 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • MeasureIt 0.4.13 ({75CEEE46-9B64-46f8-94BF-54012DE155F0})
  • RoboForm Toolbar for Firefox 7.9.2.5 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Session Manager 0.8.0.8 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Session Manager Export Tool 0.2 (sessionmanagerexporttool@tijtij.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Web Developer 1.2.5 ({c45c406e-ab73-11d8-be73-000a95be3b12})
  • WebResearch Firefox Extension 1.9.11 (webresearch@macropool.com)
  • WebResearch ScrapBook Extension 1.9.11 (scrapbookplus4wr@macropool.com)
  • Russian Hunspell spellchecking dictionary 1.0.20131101 (hunspell-ru@dictionaries.addons.mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 750M
  • adapterDescription2:
  • adapterDeviceID: 0x0fe9
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 9-7-2013
  • driverDate2:
  • driverVersion: 9.18.13.2716
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 750M Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1386860066
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1385759564

Misc

  • User JS: No
  • Accessibility: Yes
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157316 answers

We have seen more reports with bookmarks getting corrupted when Sync is used.

Try to unlink the current sync account and try to restore the bookmarks from the most recent JSON that is still OK.

You can check also for problems with the places.sqlite database file in the Firefox profile folder in case of problems with restoring a JSON backup.

We have seen more reports with bookmarks getting corrupted when Sync is used. Try to unlink the current sync account and try to restore the bookmarks from the most recent JSON that is still OK. You can check also for problems with the places.sqlite database file in the Firefox profile folder in case of problems with restoring a JSON backup. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file