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Firefox crashes

Posted

Just randomly crashes - we tried all the recommendations and nothing seems to help: updating add-ons; drivers; windows; opening in safe mode did not help; do not have that "bit??" program;
One way that it always consistently crashes is when trying to download the add-on Hebrew Calendar - it starts to download and always crashes within seconds after and before it finishes the download.

Report ID Date Submitted

bp-3fc31df7-a7a0-4037-a029-454aa2131212	12/12/2013	10:15 PM
bp-b3704d80-cb8a-48cb-926b-86d2d2131212	12/12/2013	10:13 PM
bp-46b5f03f-4c6d-49d6-b352-2bd222131212	12/12/2013	9:43 PM
bp-1d02342e-9dd1-4fc4-b4b1-4fa5f2131212	12/12/2013	9:39 PM
bp-2f6826c9-3a19-40a7-89fe-659b22131212	12/12/2013	9:37 PM
bp-018484c2-ce32-434c-a07d-140bb2131212	12/12/2013	9:28 PM
bp-f03666d3-c025-4f98-8948-b30112131212	12/12/2013	9:25 PM
bp-bea4e687-1984-4325-b142-26e6c2131212	12/12/2013	9:23 PM
bp-e5bf883e-e784-4cb4-b870-df0332131212	12/12/2013	9:16 PM
bp-a48dd514-9134-4095-bc51-15ac72131212	12/12/2013	9:14 PM
bp-b84ab5f9-e4ad-49f2-a7e4-40dbc2131212	12/12/2013	9:10 PM
bp-19aed21a-29c8-4597-8021-a00132131212	12/12/2013	8:59 PM
bp-69b148bd-278e-45a4-aee6-88b122131212	12/12/2013	8:27 PM
bp-b6bd0814-accc-4512-813e-5c8212131212	12/12/2013	8:24 PM
bp-02ab32ed-401c-4b33-b0b7-fa3de2131212	12/12/2013	8:20 PM
bp-6b9e83d4-baec-4fce-8198-f608d2131212	12/12/2013	8:17 PM
bp-7f214fa0-f5e5-4332-9448-c3b142131212	12/12/2013	8:11 PM
bp-ce4d6220-0d1c-4edb-8a18-3d0e02131212	12/12/2013	8:02 PM
bp-c3bc81f3-c535-43c1-9f2c-6d1e62131212	12/12/2013	8:00 PM

Just randomly crashes - we tried all the recommendations and nothing seems to help: updating add-ons; drivers; windows; opening in safe mode did not help; do not have that "bit??" program;<br /> One way that it always consistently crashes is when trying to download the add-on Hebrew Calendar - it starts to download and always crashes within seconds after and before it finishes the download. Report ID Date Submitted <pre><nowiki>bp-3fc31df7-a7a0-4037-a029-454aa2131212 12/12/2013 10:15 PM bp-b3704d80-cb8a-48cb-926b-86d2d2131212 12/12/2013 10:13 PM bp-46b5f03f-4c6d-49d6-b352-2bd222131212 12/12/2013 9:43 PM bp-1d02342e-9dd1-4fc4-b4b1-4fa5f2131212 12/12/2013 9:39 PM bp-2f6826c9-3a19-40a7-89fe-659b22131212 12/12/2013 9:37 PM bp-018484c2-ce32-434c-a07d-140bb2131212 12/12/2013 9:28 PM bp-f03666d3-c025-4f98-8948-b30112131212 12/12/2013 9:25 PM bp-bea4e687-1984-4325-b142-26e6c2131212 12/12/2013 9:23 PM bp-e5bf883e-e784-4cb4-b870-df0332131212 12/12/2013 9:16 PM bp-a48dd514-9134-4095-bc51-15ac72131212 12/12/2013 9:14 PM bp-b84ab5f9-e4ad-49f2-a7e4-40dbc2131212 12/12/2013 9:10 PM bp-19aed21a-29c8-4597-8021-a00132131212 12/12/2013 8:59 PM bp-69b148bd-278e-45a4-aee6-88b122131212 12/12/2013 8:27 PM bp-b6bd0814-accc-4512-813e-5c8212131212 12/12/2013 8:24 PM bp-02ab32ed-401c-4b33-b0b7-fa3de2131212 12/12/2013 8:20 PM bp-6b9e83d4-baec-4fce-8198-f608d2131212 12/12/2013 8:17 PM bp-7f214fa0-f5e5-4332-9448-c3b142131212 12/12/2013 8:11 PM bp-ce4d6220-0d1c-4edb-8a18-3d0e02131212 12/12/2013 8:02 PM bp-c3bc81f3-c535-43c1-9f2c-6d1e62131212 12/12/2013 8:00 PM</nowiki></pre> <!-- 33deb726-7e51-452f-930f-a5e10054c41b 12/12/2013 7:58 PM 647a46ca-5be9-469b-8149-9f4833d4706c 12/12/2013 7:58 PM 7a8aff3b-4e17-4831-8fea-839b56f2b084 12/12/2013 7:58 PM 19274cf7-eafc-4f99-a316-40cda8424803 12/12/2013 7:58 PM 6227c36e-2052-4782-8a8c-8ee495bd3a1d 12/12/2013 7:58 PM 452d4f26-73e5-4557-9286-2b9fa0c28ba0 12/12/2013 7:58 PM 24a601d0-6357-4459-a842-7f5d22d3a1fa 12/12/2013 7:58 PM 7e222b86-8efc-4c63-bd64-6357c5cf8714 12/12/2013 7:57 PM 8c7f13ce-90b8-4e5b-bb7c-4e1fe6228689 12/12/2013 7:57 PM 2e2250f9-06a7-434d-b72f-73fbdc9e227b 12/12/2013 7:53 PM 920f4108-8c23-4884-b65a-531ee3649b41 12/12/2013 7:53 PM 950fb827-5696-462f-97f0-c1f473668a93 12/12/2013 7:53 PM 312545d0-7be9-4187-b72e-234e7da818b6 12/12/2013 7:53 PM 1a85d93a-8431-4ffb-80d0-d39d556a6e01 12/12/2013 7:53 PM 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7:40 PM 036dab39-c2ff-4e60-89ac-a57b17a634d2 12/12/2013 7:40 PM b0d38a57-1e9d-4235-9663-931e2bc0ff60 12/12/2013 7:40 PM bp-c7d5fe64-ff30-4598-94da-ad5872131212 12/12/2013 7:39 PM c685e39d-d234-466f-9db3-ec978fd5aee8 12/12/2013 7:39 PM 6fe8f145-6baf-47fa-b347-308aa31bc7d0 12/12/2013 7:39 PM 14a40801-c669-444d-b45c-151523517bdc 12/12/2013 7:39 PM a628bbee-e7dd-451f-acb5-f78afef477d8 12/12/2013 7:39 PM 899ca23d-f5b3-4a63-b5b8-39ff5ad2a469 12/12/2013 7:39 PM bp-bb02b44d-69f1-4bbc-b5a6-471752131212 12/12/2013 7:38 PM a6affe6c-0144-47fa-becf-e7009fd6153a 12/12/2013 7:38 PM 26c58bb7-1d28-4060-9860-fa6bf48ff346 12/12/2013 7:38 PM f3073a4e-390d-4022-ac6f-2d51bbd79278 12/12/2013 7:38 PM 744ed1d5-b218-47fc-a40c-106ac25fd2e4 12/12/2013 7:38 PM 6fae00d5-9bb8-4d98-9f48-9e4738f48bab 12/12/2013 7:38 PM c7c777b9-6e1a-4075-bbed-ddfd03ef21a0 12/12/2013 7:38 PM 3a3b4c1c-ba7e-4f58-8bc4-d6bd6d5aba12 12/12/2013 7:38 PM 51bdbb4e-70a0-411b-93c9-7606adf14ebd 12/12/2013 7:38 PM 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6:54 PM 793a6ee7-bf4b-41b2-a286-28852d587052 12/12/2013 6:54 PM a4dcdbe0-3b32-4e4d-8261-820a276600d7 12/12/2013 6:54 PM fbe6f47a-6073-4d5f-8010-8d5c7cba9803 12/12/2013 6:54 PM 7456fde8-cb5c-4e1d-beae-3fc199fe94b2 12/12/2013 6:54 PM 309f74a3-0844-4664-be58-55d1c1df04d5 12/12/2013 6:54 PM 88664bab-9d8f-4b07-a8c2-1d234659168e 12/12/2013 6:50 PM 06b66da8-d53c-4a46-92c4-a57b85b7ff86 12/12/2013 6:50 PM f622ea2c-ec7b-4c63-b688-00f77c5e3334 12/12/2013 6:50 PM 5f09f233-352d-4bb3-93f7-4531cdbfc932 12/12/2013 6:50 PM d1d19398-d205-4930-9a0a-dd8980a5dda3 12/12/2013 6:50 PM 4c464fb0-2828-4ead-87f2-ef8249df27c7 12/12/2013 6:49 PM 0004c5a3-8313-4581-922f-23701c1066ae 12/12/2013 6:49 PM 4870e709-c68e-4331-bc7d-b8d47d9ed629 12/12/2013 6:49 PM 10531e6e-f842-4dde-9462-b7cbfbebb008 12/12/2013 6:49 PM bp-db2fc35d-f9cd-41ea-8ac5-09d282131211 12/12/2013 6:49 PM 87dcba3e-4eb5-41ee-861a-51ac5176fcd4 12/12/2013 6:49 PM 8e648c1d-fcad-4ba7-bef4-aa5deab714bc 12/12/2013 6:48 PM ef8a7e4c-e4dc-4a32-8634-67344562918d 12/12/2013 6:48 PM c8fdf34a-8230-4080-a42b-86385d23fe1a 12/12/2013 6:48 PM 4dc0cea4-d6a3-4a4d-b809-257ff8a64bf4 12/12/2013 6:48 PM 6c9fa64b-c7f6-429c-a593-11b8297905f3 12/12/2013 6:48 PM 3c4f7d2c-38d9-4219-87ef-6514ede5d1b0 12/12/2013 6:48 PM 325c06d8-1d54-491f-b4cd-e269463b363f 12/12/2013 6:47 PM a7eab119-7404-4e73-b890-de2e0f5fb7cd 12/12/2013 6:46 PM 23209101-d099-4f53-940e-c88ba0394b0b 12/12/2013 6:46 PM a5502646-7f8f-4a5e-9f66-12201ff3d6b3 12/12/2013 6:46 PM c66b1667-e42c-4368-8d1f-4d03e0ae9497 12/12/2013 6:46 PM 2600b900-e2b4-4254-bba4-57a968234350 12/12/2013 6:46 PM 8b051459-47c0-435a-8659-6e764a467616 12/12/2013 6:46 PM 8a98236a-9909-4fb0-9334-bb675e78b2f6 12/12/2013 6:46 PM 6af1571f-4d66-42f5-b356-96a8ef664417 12/12/2013 6:46 PM 43ea1c6f-5ca9-4cd0-8cde-77decacb112b 12/12/2013 6:46 PM bp-776a89c0-711d-4d90-a029-7e0ca2131211 12/12/2013 6:45 PM 86d0e342-67a8-4ad6-97cf-3804988c6157 12/12/2013 6:43 PM 2186af8a-c11c-41ca-81b3-459176816daa 12/12/2013 6:43 PM 7d9ad52e-f38e-4644-bbbe-29d34b324eb0 12/12/2013 6:43 PM 27b4ac4c-afb6-4d98-9548-d359a0d32853 12/12/2013 6:43 PM 4accf2ba-109f-4ecc-b3ee-694e00099e6c 12/12/2013 6:43 PM 5eb7f958-9564-4e00-a4bd-77c8ed51b469 12/12/2013 6:43 PM 86645da3-5f19-4ba1-9ee9-71c64a5ff351 12/12/2013 6:42 PM 80e255dd-b10c-484a-9a05-6c00792d8351 12/12/2013 6:42 PM 07c3da72-9004-40f1-a9ca-58c24c4dde59 12/12/2013 6:42 PM d60ffd3e-121b-40dc-b3e5-c48ec8e42ad4 12/12/2013 6:42 PM 438975dd-5532-4e86-9f91-a77e89304cd0 12/12/2013 6:42 PM -->

Modified by cor-el

Chosen solution

I went to options -> sync and unchecked add-ons - hasn't crashed since. So at least for now it seems that was the problem - thank you.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
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Application

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  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

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Graphics

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Modified Preferences

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Misc

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  • Accessibility: No
themofoman 0 solutions 8 answers

Okay here's the last crash that just happened

https://crash-stats.mozilla.com/report/index/bp-18cee3dc-a324-4840-a006-e6c6a2131231

I just disabled Universal Downloader 20.0.1 and Flash Video Downloader - Youtube Downloader 4.0.8. Let me know what you fine out in the last crash...I appreciate your help.

Okay here's the last crash that just happened https://crash-stats.mozilla.com/report/index/bp-18cee3dc-a324-4840-a006-e6c6a2131231 I just disabled Universal Downloader 20.0.1 and Flash Video Downloader - Youtube Downloader 4.0.8. Let me know what you fine out in the last crash...I appreciate your help.
themofoman 0 solutions 8 answers
Here's another one - https://crash-stats.mozilla.com/report/index/bp-30e29159-6b0c-4517-bedc-b8fa02131231 Fun, fun, fun.
jscher2000
  • Top 10 Contributor
8698 solutions 71098 answers

Hi themofoman, the last two crashes do not sound familiar to me (I'm not a developer and I only look at a few dozen crash reports per week). To try to make some modifications to possible problem area, could you turn off the JavaScript "just in time" compilers? Unfortunately, this will slow down script-heavy sites, so you might just run it for a day like this.

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box that appears above the list, type or paste java and pause while the list is filtered

(3) Double-click the following preferences to flip them from true to false:

  • javascript.options.asmjs
  • javascript.options.baselinejit.chrome
  • javascript.options.baselinejit.content
  • javascript.options.ion.content
  • javascript.options.ion.parallel_compilation
Hi themofoman, the last two crashes do not sound familiar to me (I'm not a developer and I only look at a few dozen crash reports per week). To try to make some modifications to possible problem area, could you turn off the JavaScript "just in time" compilers? Unfortunately, this will slow down script-heavy sites, so you might just run it for a day like this. (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (2) In the search box that appears above the list, type or paste '''java''' and pause while the list is filtered (3) Double-click the following preferences to flip them from true to false: * javascript.options.asmjs * javascript.options.baselinejit.chrome * javascript.options.baselinejit.content * javascript.options.ion.content * javascript.options.ion.parallel_compilation
themofoman 0 solutions 8 answers

Okay, here is the last crash after turning off the JavaScript "just in time" compilers.

  • bp-228b9c8e-fbde-4ad0-8b05-173a82140101
Okay, here is the last crash after turning off the JavaScript "just in time" compilers. *bp-228b9c8e-fbde-4ad0-8b05-173a82140101

Modified by cor-el

jscher2000
  • Top 10 Contributor
8698 solutions 71098 answers

Hi themofoman, that crash signature is very common and doesn't point to a specific cause, at least as far as I can tell. Hopefully someone more technical can weigh in.

Hi themofoman, that crash signature is very common and doesn't point to a specific cause, at least as far as I can tell. Hopefully someone more technical can weigh in.
themofoman 0 solutions 8 answers

Here are some more crashes one right after the other.

bp-228b9c8e-fbde-4ad0-8b05-173a82140101
bp-b6888953-0ed3-42db-a6c7-6f9312140102
bp-09abc142-fd2d-4958-bf60-199172140102
bp-709a888d-863a-42f4-a345-a5a302140102
bp-89e04bef-1002-42c0-9325-d729d2140102
bp-973854f7-3344-4b4a-9e28-29ddb2140102
bp-1b644479-1321-46fe-8b16-561a32140102
Here are some more crashes one right after the other. <pre><nowiki> bp-228b9c8e-fbde-4ad0-8b05-173a82140101 bp-b6888953-0ed3-42db-a6c7-6f9312140102 bp-09abc142-fd2d-4958-bf60-199172140102 bp-709a888d-863a-42f4-a345-a5a302140102 bp-89e04bef-1002-42c0-9325-d729d2140102 bp-973854f7-3344-4b4a-9e28-29ddb2140102 bp-1b644479-1321-46fe-8b16-561a32140102</nowiki></pre>

Modified by cor-el

jscher2000
  • Top 10 Contributor
8698 solutions 71098 answers
Hi themofoman, could you check: (1) BitGuard infection: [[Uninstall BitGuard to fix crashes with Firefox]] (2) Other malware: [[Troubleshoot Firefox issues caused by malware]] (3) Memory diagnostic: http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
themofoman 0 solutions 8 answers

I've looked several times but I don't see BitGuard on the computer. I'll try 2 and 3 later...thanks.

I've looked several times but I don't see BitGuard on the computer. I'll try 2 and 3 later...thanks.
dawnb2 0 solutions 1 answers

I found this topic last night because my Firefox 26 has been crashing randomly often when it was just open with a blank tab & I wasn't using it. I went through all the normal things like disabling/removing add-ons etc... nothing worked. I decided to scan for malware, I used http://www.malwarebytes.org/ (free) & it found 26 search bar related trojans that my anti-virus software missed. After everything was removed & cleaned Firefox hasn't crashed. Firefox didn't look or act abnormal (other then the crashes) so I wanted to share in case someone else has a "hidden" problem causing the issue.

I found this topic last night because my Firefox 26 has been crashing randomly often when it was just open with a blank tab & I wasn't using it. I went through all the normal things like disabling/removing add-ons etc... nothing worked. I decided to scan for malware, I used http://www.malwarebytes.org/ (free) & it found 26 search bar related trojans that my anti-virus software missed. After everything was removed & cleaned Firefox hasn't crashed. Firefox didn't look or act abnormal (other then the crashes) so I wanted to share in case someone else has a "hidden" problem causing the issue.
John99 971 solutions 13138 answers

dwnb2,

(Also see my post above If you have crashes include the crash ID s please.)

Please scroll through and read this thread. You my find useful information or links to useful information. I am minded to close this thread as it is getting long and difficult to follow with multiple questions asked.

To get a good answer it is probably best to start your own thread
(As the guidelines suggest).

….  do not re-use existing threads started by others, even if they are seemingly on the same subject.   ….
  1. Please use this direct quick special link
  2. Follow the prompts to include troubleshooting information if possible (use the green button to automate this)
  3. Please try to follow the prompts and include troubleshooting info when you do that. (There is a green button to automate the process. Use that, or if you encounter problems doing so mention that in the new thread.)
  4. You may wish to post back here; afterwards; to confirm you started a new thread. Others may wish to follow it.
dwnb2, (Also see my post [https://support.mozilla.org/en-US/questions/980147?page=2#answer-517217 above] If you have crashes include the crash ID s please.) Please scroll through and read this thread. You my find useful information or links to useful information. I am minded to close this thread as it is getting long and difficult to follow with multiple questions asked. To get a good answer it is probably best to start your own thread <br />(As the [[Forum rules and guidelines|guidelines]] suggest). ''…. do not re-use existing threads started by others, even if they are seemingly on the same subject. ….'' # Please use this direct quick '''[https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=Firefox+crashes+%28%2Fquestions%2F980147%29&step=aaq-question special link]''' # Follow the prompts to include troubleshooting information if possible (use the green button to automate this) #Please try to follow the prompts and include troubleshooting info when you do that. (There is a green button to automate the process. Use that, or if you encounter problems doing so mention that in the new thread.) # You may wish to post back here; afterwards; to confirm you started a new thread. Others may wish to follow it. *Note this thread is [/questions/980147] ([https://support.mozilla.org/en-US/questions/980147?page=3#answer-518373 permalinks]) to your question above.<sup>([http://en.wiktionary.org/wiki/permalink meaning])</sup/>