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Can you help me?

  • 7 replies
  • 4 have this problem
  • 159 views
  • Last reply by John99

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ID: be8416aa-b1c1-4ea8-a30f-d79672131204 Signature: RtlEnterCriticalSection | arena_dalloc | je_free | js::GCHelperThread::freeElementsAndArray(void**, void**) | js::GCHelperThread::doSweep()


Signature RtlEnterCriticalSection | arena_dalloc | je_free | js::GCHelperThread::freeElementsAndArray(void**, void**) | js::GCHelperThread::doSweep() More Reports Search UUID be8416aa-b1c1-4ea8-a30f-d79672131204 Date Processed 2013-12-04 11:51:08.398404 Uptime 1931 Last Crash 3869 seconds before submission Install Age 1457622 since version was first installed. Install Time 2013-11-17 14:57:12 Product Firefox Version 25.0.1 Build ID 20131112160018 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info AuthenticAMD family 15 model 4 stepping 10 | 1 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x4d User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x0322, AdapterSubsysID: 00000000, AdapterDriverVersion: 5.6.7.3

Processor Notes sp-processor08_phx1_mozilla_com.7392:2012; HybridCrashProcessor EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F7721053-C593-4EE2-B605-5D0581785E7F}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F7721053-C593-4EE2-B605-5D0581785E7F}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8C2C2649-DDCF-4EC9-8FD4-D349C32A8261}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8C2C2649-DDCF-4EC9-8FD4-D349C32A8261}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{42D5F275-CFDA-4511-91BE-903B59844D1D}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{42D5F275-CFDA-4511-91BE-903B59844D1D}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C4C5B34A-0A08-4384-B85D-DBEECA1CA9C8}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C4C5B34A-0A08-4384-B85D-DBEECA1CA9C8}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6B37A47F-68AF-4EFD-8A20-97CF4B8DA565}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6B37A47F-68AF-4EFD-8A20-97CF4B8DA565}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{963DC15A-EB58-48EA-B4A2-189D620464AF}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{963DC15A-EB58-48EA-B4A2-189D620464AF}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x10de

Adapter Device ID

0x0322

Total Virtual Memory

2147352576

Available Virtual Memory

1645113344

System Memory Use Percentage

63

Available Page File

2203049984

Available Physical Memory

584642560

All Replies (7)

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Hi drozdik,
sorry you are having crashes

I do not immediately see any clues I understand in that report. Could you paste another 3 or 4 of the Crash ID strings into your next reply please. Thes start with bp-' they show as plain text when you paste them into the forum and preview the result but the forum converts them to links when finally displayed.

Could I ask you to Please try in a new additional clean test profile, and run in safemode with all plugins disabled. See


For forum cross referencing purposes

  • Your report for Crash ID bp-be8416aa-b1c1-4ea8-a30f-d79672131204
    • Crash Signature: RtlEnterCriticalSection | arena_dalloc | je_free | js::GCHelperThread::freeElementsAndArray(void**, void**) | js::GCHelperThread::doSweep()
more options

So, my another crash reports:

ID: 2d44d61d-0612-4f62-89b3-84f5c2131204 Signature: RuleHash::AppendRule(RuleSelectorPair const&)

Signature RuleHash::AppendRule(RuleSelectorPair const&) More Reports Search UUID 2d44d61d-0612-4f62-89b3-84f5c2131204 Date Processed 2013-12-04 10:46:33.526957 Uptime 343 Last Crash 347 seconds before submission Install Age 1453753 since version was first installed. Install Time 2013-11-17 14:57:12 Product Firefox Version 25.0.1 Build ID 20131112160018 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info AuthenticAMD family 15 model 4 stepping 10 | 1 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffff8347f515 User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x0322, AdapterSubsysID: 00000000, AdapterDriverVersion: 5.6.7.3

Processor Notes sp-processor02_phx1_mozilla_com.14844:2012; HybridCrashProcessor EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F7721053-C593-4EE2-B605-5D0581785E7F}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F7721053-C593-4EE2-B605-5D0581785E7F}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8C2C2649-DDCF-4EC9-8FD4-D349C32A8261}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8C2C2649-DDCF-4EC9-8FD4-D349C32A8261}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{42D5F275-CFDA-4511-91BE-903B59844D1D}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{42D5F275-CFDA-4511-91BE-903B59844D1D}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C4C5B34A-0A08-4384-B85D-DBEECA1CA9C8}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C4C5B34A-0A08-4384-B85D-DBEECA1CA9C8}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6B37A47F-68AF-4EFD-8A20-97CF4B8DA565}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6B37A47F-68AF-4EFD-8A20-97CF4B8DA565}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{963DC15A-EB58-48EA-B4A2-189D620464AF}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{963DC15A-EB58-48EA-B4A2-189D620464AF}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x10de

Adapter Device ID

0x0322

Total Virtual Memory

2147352576

Available Virtual Memory

1657479168

System Memory Use Percentage

50

Available Page File

3247919104

Available Physical Memory

794664960


ID: 838b20ee-f689-4938-9c5f-0173d2131204 Signature: JS_CallHeapObjectTracer(JSTracer*, JS::Heap<JSObject*>*, char const*)

Signature JS_CallHeapObjectTracer(JSTracer*, JS::Heap<JSObject*>*, char const*) More Reports Search UUID 838b20ee-f689-4938-9c5f-0173d2131204 Date Processed 2013-12-04 10:40:42.188393 Uptime 2467 Last Crash 2484 seconds before submission Install Age 1453406 since version was first installed. Install Time 2013-11-17 14:57:12 Product Firefox Version 25.0.1 Build ID 20131112160018 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info AuthenticAMD family 15 model 4 stepping 10 | 1 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x1691ce20 User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x0322, AdapterSubsysID: 00000000, AdapterDriverVersion: 5.6.7.3

Processor Notes sp-processor10_phx1_mozilla_com.25333:2012; HybridCrashProcessor EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F7721053-C593-4EE2-B605-5D0581785E7F}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F7721053-C593-4EE2-B605-5D0581785E7F}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8C2C2649-DDCF-4EC9-8FD4-D349C32A8261}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8C2C2649-DDCF-4EC9-8FD4-D349C32A8261}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{42D5F275-CFDA-4511-91BE-903B59844D1D}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{42D5F275-CFDA-4511-91BE-903B59844D1D}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C4C5B34A-0A08-4384-B85D-DBEECA1CA9C8}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C4C5B34A-0A08-4384-B85D-DBEECA1CA9C8}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6B37A47F-68AF-4EFD-8A20-97CF4B8DA565}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6B37A47F-68AF-4EFD-8A20-97CF4B8DA565}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{963DC15A-EB58-48EA-B4A2-189D620464AF}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{963DC15A-EB58-48EA-B4A2-189D620464AF}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x10de

Adapter Device ID

0x0322

Total Virtual Memory

2147352576

Available Virtual Memory

1587482624

System Memory Use Percentage

55

Available Page File

3178262528

Available Physical Memory

721072128


ID: 7e926934-bac4-40c6-ac67-7a9cd2131204 Signature: js::gc::Arena::finalize<js::BaseShape>(js::FreeOp*, js::gc::AllocKind, unsigned int)

Signature js::gc::Arena::finalize<js::BaseShape>(js::FreeOp*, js::gc::AllocKind, unsigned int) More Reports Search UUID 7e926934-bac4-40c6-ac67-7a9cd2131204 Date Processed 2013-12-04 09:59:20.884726 Uptime 385 Last Crash 389 seconds before submission Install Age 1450922 since version was first installed. Install Time 2013-11-17 14:57:12 Product Firefox Version 25.0.1 Build ID 20131112160018 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info AuthenticAMD family 15 model 4 stepping 10 | 1 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffffffff93 User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x0322, AdapterSubsysID: 00000000, AdapterDriverVersion: 5.6.7.3

Processor Notes sp-processor07_phx1_mozilla_com.460:2012; HybridCrashProcessor; WARNING: raw_crash missing Add-ons EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F7721053-C593-4EE2-B605-5D0581785E7F}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F7721053-C593-4EE2-B605-5D0581785E7F}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8C2C2649-DDCF-4EC9-8FD4-D349C32A8261}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8C2C2649-DDCF-4EC9-8FD4-D349C32A8261}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{42D5F275-CFDA-4511-91BE-903B59844D1D}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{42D5F275-CFDA-4511-91BE-903B59844D1D}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C4C5B34A-0A08-4384-B85D-DBEECA1CA9C8}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C4C5B34A-0A08-4384-B85D-DBEECA1CA9C8}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6B37A47F-68AF-4EFD-8A20-97CF4B8DA565}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6B37A47F-68AF-4EFD-8A20-97CF4B8DA565}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{963DC15A-EB58-48EA-B4A2-189D620464AF}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{963DC15A-EB58-48EA-B4A2-189D620464AF}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x10de

Adapter Device ID

0x0322

Total Virtual Memory

2147352576

Available Virtual Memory

1752350720

System Memory Use Percentage

46

Available Page File

3309080576

Available Physical Memory

856494080


And so on...If it's not clear enough, I will send You some printscreens next time. Thanks again.

more options

In my last answer, I have send You this three strings. I do not know, if You need them as well. Thanks.

bp-2d44d61d-0612-4f62-89b3-84f5c2131204 bp-838b20ee-f689-4938-9c5f-0173d2131204 bp-7e926934-bac4-40c6-ac67-7a9cd2131204

more options

Thanks for posting back again, I do not yet see a quick fix, but I have one suggestion and one more question.

All we need is the Crash ID that links to the full report. Can you confirm -- or otherwise comment--

  • you did try in a clean profile from safe mode and with all plugins disabled ??
    I see your comment in the system details section but did you try all of this at the same time?


And I see from the crash reports that no extensions were in use

I will escalate this thread, I will not be around on this forum tomorrow & I have a question myself . I do not understand all the details in the reports. I am making an educated guess it is a memory leak or problem, related to video. Safe mode may in some circumstances have helped with that as one change is that it turns off Hardware Acceleration. (HA)

It is very definitely worth checking video drivers are up to date or if they updated very recently try rolling them back.

Please try the driver changes and then post back including an answer to the question above about a clean profile etc.


?? HelpDesk, or anyone
do the reports show the Hardware Acceleration state if so where ?


For forum cross referencing purposes

<rant>N.B. at least we can Google search the signature string when the hardcoded chocolate fireguard melts. (Is that only until the thread is archived ?  ) </rant>
  • Your crash reports for CrashIDs
    • bp-2d44d61d-0612-4f62-89b3-84f5c2131204
      • Crash Signature: RuleHash::AppendRule(RuleSelectorPair const&)
      • Related bugs appear insignificant to me ( Bug 792626 possibly an individual graphics card, Bug 847548 is on Android)
    • bp-838b20ee-f689-4938-9c5f-0173d2131204
      • Crash Signature: JS_CallHeapObjectTracer(JSTracer*, JS::Heap<JSObject*>*, char const*)
      • Related Bug 941957 - currently #45 in top crash list
    • bp-7e926934-bac4-40c6-ac67-7a9cd2131204
    • Crash Signature: js::gc::Arena::finalize<js::BaseShape>(js::FreeOp*, js::gc::AllocKind, unsigned int)

Possible next steps, is it worth disabling js engine ? File a bug comment in Bug 941957

more options

Hello drozdik,

As John99 mentioned it does sound like these crashes maybe related to an out of date video driver. Please see the article he suggested Upgrade your graphics drivers to use hardware acceleration and WebGL to get the most current version of the driver.

If the problem still persists see the section about Turning off hardware acceleration

@john99, I'm not sure if there's a way to tell if hardware acceleration is enabled, but I'll ask around.

Please let us know if upgrading the driver solves this crash.

Cheers, Patrick

more options

Hi Patrick, hi John 99.

- my graphic card's drivers are up to date
- hardware acceleration in browser settings is off
- I changed the status of webGl in about:config from false to true 
- I tried to run firefox in safety mode with all plugins turned off in the 
  same time and the crashes continued...
....
The crashes happens irregularly. Sometimes it works half of the day and 
suddenly it carshes several times within few minutes.
It seems simetimes like flash player plugin problem, because this plugin used to crash sometimes during watching youtube video for example. But my flash player is up to date too.

I appreciate your help. Cheers, Brano

more options

Thanks for posting back Brano,

Suggestions

  • Did you create and try a new additional profile?
    You should use that as much as possible whilst surfing with all plugins turned off and in safemode.
    • If it stops the crashes post back and we should be able to solve your problem by fixing the profile issues
    • If crashes continue please paste in 3 or 4 of the new Crash IDs (We only need the string of letters and numbers beginning with bp- )

Background info
We have a lot of problems with Flash Player on Firefox. We also have problems with the reporter currently used for Flash Player problems , on Firefox Releases (A new one is being tested.) I was going to suggest you tried disabling the FlashPlayer protected mode, that is a quick change that often fixes problems on Windows but is not applicable to your Windows XP.
(The idea about disabling JIT compiler & HA are also not applicable if you crash in safe mode)

If Firefox crashes in safemode with all plugins turned off it may not be a FlashPlayer problem (Assuming the Flash Player plugin was disabled)


Probable next steps, clean reinstall. (& Possibly file a bug - but that is no guarantee of a quick fix )