Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to make [Search Mozilla Support] honor specification of a phrase?

  • 6 replies
  • 4 have this problem
  • 6 views
  • Last reply by OldNerd

more options

Many search facilities will honor a phrase. If I specify "tab character" [including the quote marks!], they will search for the phrase "tab character" and only return links to documents with that phrase. As I discovered when trying to answer a question about controlling how the tab character is rendered, the search function in Mozilla support returns links to everything dealing with browser tabs. I tried using s-quote marks rather than d-quote marks, but that did not help. I could not find any button with a name like "Advanced" to get more control over the search. So far as I can tell, [Search Mozilla Support] insists on treating the phrase "tab character" as a search for anything with the word "tab" or the word "character".

Many search facilities will honor a phrase. If I specify "tab character" [including the quote marks!], they will search for the phrase "tab character" and only return links to documents with that phrase. As I discovered when trying to answer a question about controlling how the tab character is rendered, the search function in Mozilla support returns links to everything dealing with browser tabs. I tried using s-quote marks rather than d-quote marks, but that did not help. I could not find any button with a name like "Advanced" to get more control over the search. So far as I can tell, [Search Mozilla Support] insists on treating the phrase "tab character" as a search for anything with the word "tab" or the word "character".

Chosen solution

I posted a similar comment here: https://support.mozilla.org/en-US/questions/965720?esab=a&s=Mozilla+Support+search&r=4&as=s

... and cor-el posted a helpful suggestion -- searching elsewhere (like Google) but specifying "site:support.mozilla.org".

Read this answer in context 👍 1

All Replies (6)

more options

Look on top for Contributor Tools -> Advanced Search -> select Support Questions as it defaults to Knowledge base.

Modified by James (doing minimal support)

more options

Yes, using quotes to specify a search term is one of the most wanted features for me (and probably a lot of others) on this forum, but it still hasn't been implemented.
Only a Google site search will work to search for a multi-word phrase enclosed in quotes.

more options

The pointer to [Contributor Tools][Advanced Search] is helpful, but it still does not solve the problem that searching for "foo bar" is misinterpreted as searching for {either "foo" or "bar"}.

more options

Thanks for the info, cor-el. It is nice to know that the deficiency really is in the search engine rather than my own wetware.

Modified by OldNerd

more options

Chosen Solution

I posted a similar comment here: https://support.mozilla.org/en-US/questions/965720?esab=a&s=Mozilla+Support+search&r=4&as=s

... and cor-el posted a helpful suggestion -- searching elsewhere (like Google) but specifying "site:support.mozilla.org".

more options

Yes, specifying that the site is "support.mozilla.org" on Google's Advanced Search Page does work around the failing in Mozilla's own search.

Bookmarking

http://www.google.com/advanced_search?as_sitesearch=support.mozilla.org

is helpful for getting to the Advanced Search page on Google quickly, w/o having to do a sacrificial plain search first and w/o having to type in the site.