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Firefox crashes

Posted

Crash ID: bp-4e8583d2-dfd6-4d37-b6ac-c121c2130616, Crash ID: bp-b61aa3cd-0f90-44ca-926a-627d62130515, Crash ID: bp-aed73be0-2186-424c-85d4-9d1ec2130515, Crash ID: bp-2cbe64b3-aaab-444c-bcb9-d8d5d2130507, Crash ID: bp-79e904a0-b2d4-4c7d-ab0b-c2faa2130503

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	25.0.1.5064
 Application Timestamp:	5282f204
 Fault Module Name:	psupport.dll
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	5251653c
 Exception Code:	c0000005
 Exception Offset:	0000dced
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1057
 Additional Information 1:	847e
 Additional Information 2:	847e3e131b46d475ce8c38ba04a53ecc
 Additional Information 3:	2f7c
 Additional Information 4:	2f7c1122b517dc1fb9cc9c0786b4e3ad

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plis any help

Crash ID: bp-4e8583d2-dfd6-4d37-b6ac-c121c2130616, Crash ID: bp-b61aa3cd-0f90-44ca-926a-627d62130515, Crash ID: bp-aed73be0-2186-424c-85d4-9d1ec2130515, Crash ID: bp-2cbe64b3-aaab-444c-bcb9-d8d5d2130507, Crash ID: bp-79e904a0-b2d4-4c7d-ab0b-c2faa2130503 Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 25.0.1.5064 Application Timestamp: 5282f204 Fault Module Name: psupport.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 5251653c Exception Code: c0000005 Exception Offset: 0000dced OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1057 Additional Information 1: 847e Additional Information 2: 847e3e131b46d475ce8c38ba04a53ecc Additional Information 3: 2f7c Additional Information 4: 2f7c1122b517dc1fb9cc9c0786b4e3ad Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\windows\system32\en-US\erofflps.txt plis any help

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.57 Safari/537.36

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12530 solutions 115512 answers
Looks like a problem with a DivX plugin (npdivx32.dll) *https://crash-stats.mozilla.com/report/index/4e8583d2-dfd6-4d37-b6ac-c121c2130616 *https://support.mozilla.org/kb/Troubleshooting+plugins

Helpful Reply

so what should i do my firefox still crash, cause my firefox not response, i did manualy Finding your profile without opening Firefox , Delete the pluginreg.dat file done, open firefox still crash

so what should i do my firefox still crash, cause my firefox not response, i did manualy Finding your profile without opening Firefox , Delete the pluginreg.dat file done, open firefox still crash

Question owner

sorry my mistake, now my firefox was able to work, thx to solve my problem

sorry my mistake, now my firefox was able to work, thx to solve my problem
Ajay Kumar Jogawath 6 solutions 67 answers

Hello,

I am glad to hear that your problem has been resolved.

If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I hope you continue using our products and thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you have not already, please mark this thread as solved by marking the solution.<br> This will help other users experiencing similar problems find help faster and more efficiently. I hope you continue using our products and thank you for contacting Mozilla Support.