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1Password extension windows goes blank on Firefox 26

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  • 4 have this problem
  • Last reply by patrickmc

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I'm on Firefox 26, beta channel. I have 1Password by AgileBits v. 3.8.20 installed on my Mac (OS X 10.7.5) with the 1P extension for Firefox v. 3.9.19 (latest, as AgileBits does not develop anything for Lion since Mavericks was released).

I know I'm on beta, and this may cause troubles. But I've never had problems with beta versions of Firefox with the 1P extension. The problem, shortly, is that when clicking on the lock key icon to fill in some password in a form, the screen goes blank. I cannot browse for my passwords. The icons (password generator, open 1Password, configuration panel) are still viewable, but clicking on them has no effect.

I have only one solution in mind, at present: reverting back to Firefox's latest non-alpha, non-beta (stable) version. Do you know any other?


All Replies (1)

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Hello Tyrexionibus,

Thank you for contacting Mozilla Support. I'm sorry that you're having issues using 1Password on Beta.

Agilebits lists that Firefox Beta should be a supported browser. They may not be aware that the latest update on beta has broken their plugin. I would suggest contacting their support here and report the issue.

In the meantime, I would suggest installing the latest version of Firefox. You should be able to run both the latest and beta channel and switch between both.

I hope this solves your issue.

Cheers, Patrick