X
Tap here to go to the mobile version of the site.

Support Forum

can't install latest version of Flash

Posted

I'm running Firefox 26 and am trying to install Flash version 11.9.900.152. I keep getting this Error: Application currently in use and it fails to complete the install.

I went to Adobe and found uninstall instructions and in the process of trying to uninstall Flash, I'm trying to delete all the files in the c:\Windows\SysWOW64\Macromed\Flash folder. I can get them all except: NPSWF32_11_9_900_152.dll, which produces the following error: the file is open in plugin container for Firefox

How do I get this stopped so that I can update to the latest version of Flash? This is so darned frustrating.

I'm running Firefox 26 and am trying to install Flash version 11.9.900.152. I keep getting this Error: Application currently in use and it fails to complete the install. I went to Adobe and found uninstall instructions and in the process of trying to uninstall Flash, I'm trying to delete all the files in the c:\Windows\SysWOW64\Macromed\Flash folder. I can get them all except: NPSWF32_11_9_900_152.dll, which produces the following error: the file is open in plugin container for Firefox How do I get this stopped so that I can update to the latest version of Flash? This is so darned frustrating.

Chosen solution

hello pattiea, please try to restart your computer and reinstall flash immediately afterwards (before you launch firefox or any other browser)...

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • GEPlugin
  • Citrix Online App Detector Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • WildTangent Games App V2 Presence Detector
  • NPWLPG
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Evernote Web Clipper 5.9.0 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • HTTPS-Everywhere 3.4.2 (https-everywhere@eff.org)
  • Morning Coffee 1.35 (morningCoffee@shaneliesegang)
  • PDFescape Extension 0.17 ({2A1D5949-B519-4924-BF62-8522FE0D5274})
  • Pixlr Grabber 2.1.4 ({d47a9f51-8281-43fa-f450-f28ef8735e9a})
  • Smartest Bookmarks Bar 1.11 ({b442f4c0-c292-4998-aabe-48608a73ba75})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 3200 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9612
  • adapterDeviceID2:
  • adapterDrivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 384
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: BGR ClearType Level: 0 Enhanced Contrast: 400
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-12-2009
  • driverDate2:
  • driverVersion: 8.635.1.2000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 3200 Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.search.openintab: True
  • browser.search.update: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.resume_from_crash: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131114085019
  • browser.startup.homepage: http://facebook.com|https://www.gmail.com|http://gopro.com/daily-giveaway/
  • browser.startup.homepage_override.buildID: 20131114085019
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.closeWindowWithLastTab: False
  • browser.tabs.insertRelatedAfterCurrent: False
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • dom.disable_open_during_load: False
  • dom.max_chrome_script_run_time: 0
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: False
  • gfx.blacklist.suggested-driver-version: 10.6
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1384791064
  • places.history.expiration.transient_current_max_pages: 100560
  • places.history.expiration.transient_optimal_database_size: 160895630
  • places.last_vacuum: 1295996098
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_entering_weak: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1383781177

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5114 solutions 22658 answers

Chosen Solution

hello pattiea, please try to restart your computer and reinstall flash immediately afterwards (before you launch firefox or any other browser)...

hello pattiea, please try to restart your computer and reinstall flash immediately afterwards (before you launch firefox or any other browser)...
vacezmaj 0 solutions 10 answers

click CTRL + ALT + Delete to open Windows Task Manager and in Processes tab look for process "plugin-container.exe", right click on it and click end process. That should solve error.

click CTRL + ALT + Delete to open Windows Task Manager and in Processes tab look for process "plugin-container.exe", right click on it and click end process. That should solve error.

Question owner

Rebooting resolved the issue.

Rebooting resolved the issue.