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Firefox won't download a zip file

  • 2 replies
  • 5 have this problem
  • 196 views
  • Last reply by jewdln

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There is a chat board that I belong to and they posted a zip file. It looks like a white piece of paper with a folded over corner and says zip on it. When I put my cursor over it, it kind of blows up and then says at the bottom the file name then file.Zip 260K, but I can't click on it to get it to download, save, open, reject, nothing. I believe I have downloaded zip files in past but for some reason can't download this one. Can someone help please. I am running a Toshiba laptop with windows 7 service pack 1 Application Basics


Name: Firefox Version: 25.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Extensions


Name: ModPlugin Version: 1.0.1159 Enabled: true ID: {31d88f70-c791-42d8-8187-faaf71d42f67}

Name: AVG SafeGuard toolbar Version: 17.0.2.13 Enabled: false ID: avg@toolbar

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332 browser.startup.homepage: google.com browser.startup.homepage_override.buildID: 20131025151332 browser.startup.homepage_override.mstone: 25.0 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 25.0 gfx.direct3d.checkDX10: false gfx.direct3d.last_used_feature_level_idx: 1 network.cookie.prefsMigrated: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1384482032 places.history.expiration.transient_current_max_pages: 103914 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npqtplugin: 2 privacy.sanitize.migrateFx3Prefs: true security.mixed_content.block_active_content: false security.warn_viewing_mixed: false storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1384311247

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics


Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown ClearType Parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x2a42 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 8-25-2010 Driver Version: 8.15.10.2202 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.1 Version in use: 4.10.1

NSS Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSSMIME Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSSSL Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSUTIL Expected minimum version: 3.15.2 Version in use: 3.15.2

There is a chat board that I belong to and they posted a zip file. It looks like a white piece of paper with a folded over corner and says zip on it. When I put my cursor over it, it kind of blows up and then says at the bottom the file name then file.Zip 260K, but I can't click on it to get it to download, save, open, reject, nothing. I believe I have downloaded zip files in past but for some reason can't download this one. Can someone help please. I am running a Toshiba laptop with windows 7 service pack 1 Application Basics ------------------ Name: Firefox Version: 25.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0 Extensions ---------- Name: ModPlugin Version: 1.0.1159 Enabled: true ID: {31d88f70-c791-42d8-8187-faaf71d42f67} Name: AVG SafeGuard toolbar Version: 17.0.2.13 Enabled: false ID: avg@toolbar Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332 browser.startup.homepage: google.com browser.startup.homepage_override.buildID: 20131025151332 browser.startup.homepage_override.mstone: 25.0 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 25.0 gfx.direct3d.checkDX10: false gfx.direct3d.last_used_feature_level_idx: 1 network.cookie.prefsMigrated: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1384482032 places.history.expiration.transient_current_max_pages: 103914 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npqtplugin: 2 privacy.sanitize.migrateFx3Prefs: true security.mixed_content.block_active_content: false security.warn_viewing_mixed: false storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1384311247 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics -------- Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown ClearType Parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x2a42 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 8-25-2010 Driver Version: 8.15.10.2202 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.1 Version in use: 4.10.1 NSS Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC NSSSMIME Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC NSSSSL Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC NSSUTIL Expected minimum version: 3.15.2 Version in use: 3.15.2

Chosen solution

Are there other similar downloads on the site that do work, such as images, Word documents, etc., or are they all broken the same way?

I wasn't familiar with the ModPlugin extension. Does it operate on the site that has the problem? If so, could you test with the extension disabled? You can do that by restarting in Firefox's Safe Mode, or manually on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions.

If that extension is not relevant to the site that has the problem, or if the problem continues after disabling it, can you provide a link to the site so someone could check it out?

Read this answer in context 👍 5

All Replies (2)

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Chosen Solution

Are there other similar downloads on the site that do work, such as images, Word documents, etc., or are they all broken the same way?

I wasn't familiar with the ModPlugin extension. Does it operate on the site that has the problem? If so, could you test with the extension disabled? You can do that by restarting in Firefox's Safe Mode, or manually on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions.

If that extension is not relevant to the site that has the problem, or if the problem continues after disabling it, can you provide a link to the site so someone could check it out?

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Problem has been solved. It required me to update my java. Why? I am not sure. Someone I know that has Firefox said they had the same problem and that is what they did. Low and behold, it worked!

Thank you all!