X
Tap here to go to the mobile version of the site.

Support Forum

Firefox 25 wont update, nor install fresh.

Posted

Firefox downloads the update, "Installs", and after that it says that I need to restart the firefox. I restart firefox, but it says that the partial update was not applied, and will download the complete file in order to update. After that, it restarts, and says there were problems to perform the update.

When I try to perform a fresh install it says extracting and then the program disappears and does nothing.

Please help.

Firefox downloads the update, "Installs", and after that it says that I need to restart the firefox. I restart firefox, but it says that the partial update was not applied, and will download the complete file in order to update. After that, it restarts, and says there were problems to perform the update. When I try to perform a fresh install it says extracting and then the program disappears and does nothing. Please help.

Chosen solution

I tried installing as administrator and it all went well. Sorry for the inconvenience.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • VLC media player Web Plugin 2.1.0
  • 5.1.20913.0
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The plugin allows you to have a better experience with Microsoft Lync
  • Media Go Detector Plug-in
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Sony Reader Application Detector Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com)
  • Freemake Youtube Download Button 1.0.0 (ytfmdownloader@gmail.com)
  • Greasemonkey 1.12 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Freemake Video Downloader Plugin 1.0.0 (fmdownloader@gmail.com) (Inactive)
  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2: NVIDIA GeForce GT 640M LE
  • adapterDeviceID: 0x0166
  • adapterDeviceID2: 0x0fd3
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 10-1-2013
  • driverDate2: 8-9-2013
  • driverVersion: 10.18.10.3316
  • driverVersion2: 9.18.13.2660
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 24.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1384095682
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1381940370

Misc

  • User JS: No
  • Accessibility: No

Chosen Solution

I tried installing as administrator and it all went well. Sorry for the inconvenience.

I tried installing as administrator and it all went well. Sorry for the inconvenience.