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Firefox installer not working for Windows 8.1?

Posted

I downloaded the latest Firefox installer and tried to run it. I got the Windows prompt to accept the software install, and then...... nothing. The installer never runs. Does anyone know what seems to be the issue?

Chosen solution

If you grabbed the small "stub" installer from the main page, try again using the "full" installer on the "all versions" page here (scroll down to your language):

https://www.mozilla.org/en-US/firefox/all/

Does that one work on Windows 8.1?

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/30.0.1599.101 Safari/537.36

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jscher2000
  • Top 10 Contributor
2365 solutions 20923 answers

Chosen Solution

If you grabbed the small "stub" installer from the main page, try again using the "full" installer on the "all versions" page here (scroll down to your language):

https://www.mozilla.org/en-US/firefox/all/

Does that one work on Windows 8.1?

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mach2003 0 solutions 1 answers

Jscher you rock! That totally worked.

Thank you for saving me from being condemned to using IE!

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Helpful Reply

That worked. Thank you very much for the help.

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djaroslaw 0 solutions 4 answers

I have a variant of this problem. Since upgrading to Windows 8.1, I have been unable to install Firefox for multiple users on this laptop. Firefox installs only for the Administrator (me) installing it, and does not appear on any other account. If I try to install the program from one of the other accounts, it does not install.

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jscher2000
  • Top 10 Contributor
2365 solutions 20923 answers

Hi djaroslaw, I moved my reply over to your new thread here: https://support.mozilla.org/questions/988334#answer-539651

Modified by jscher2000

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