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Secure Connection Failed An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissibleerror message:

Posted

have tried any firefox suggested remedies - still no access to facebook or any other search engine to help with problem. Problem appeared yesterday afternoon, this morning following address string appears in history when I try to access facebook: https://www.facebook.com/l.php?u=https%3A%2F%2Fapps.facebook.com%2Fjigsawworld%2F%3Ffb_source%3Dbookmark_apps%26ref%3Dbookmarks%26count%3D0%26fb_bmpos%3D2_0&h=tAQElEECK&s=1 as well as connection error message

Secure Connection Failed

An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)

Chosen solution

hello penneygrylls, are you a customer of the canadian ISP shaw? in this case this is a known issue at the moment unfortunately, which is already worked upon.

other affected users have reported that you can temporarily circumvent the issue when you enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named security.tls.version.max. double-click it and change its value to 0.

once the issue is resolved by shaw or firefox, you should go back and revert security.tls.version.max to 1 again, since it will provide a greater level of security this way.

for updates on the issue you can also follow this thread: https://support.mozilla.org/en-US/questions/976504

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • 5.1.20913.0
  • McAfee MSS+ NPAPI Plugin
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • iTunes Detector Plug-in
  • Picasa plugin
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Garmin Communicator Plug-In 4.0.3.0
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Version 0.9.17, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
  • Version 0.9.17, copyright 2008-2010 Veetle Inchttp://www.veetle.com/
  • Version 0.9.17, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
  • Provides additional functionality on Facebook. See our web site for details.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RealPlayer Browser Record Plugin 15.0.4 ({97E22097-9A2F-45b1-8DAF-36AD648C7EF4}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2:
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  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage: http://www.ravelry.com/|http://www.pinterest.com/penneygrylls/|http://www.tide-forecast.com/locations/Crescent-Beach-British-Columbia/tides/latest
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • browser.tabs.warnOnClose: False
  • extensions.lastAppVersion: 25.0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 73781
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

Chosen Solution

hello penneygrylls, are you a customer of the canadian ISP shaw? in this case this is a known issue at the moment unfortunately, which is already worked upon.

other affected users have reported that you can temporarily circumvent the issue when you enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named security.tls.version.max. double-click it and change its value to 0.

once the issue is resolved by shaw or firefox, you should go back and revert security.tls.version.max to 1 again, since it will provide a greater level of security this way.

for updates on the issue you can also follow this thread: https://support.mozilla.org/en-US/questions/976504

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cardspeirs 0 solutions 2 answers

I phoned Shaw for help & they have a message saying that if you are using Mozilla, don't...change to Chrome or Explorer. I like using Firefox & hope you can provide a solution. So far I have tried some of the solutions with no success. There is no encryption setting to use so couldn't do try that. Has anyone had success yet?

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Helpful Reply

Thank you philipp, this worked - I have regained access to both facebook and google. I will follow the recommended thread to see if this issue is resolved by shaw or firefox, and return the original value.

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