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I get the following error: SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)

Posted

Secure Connection Failed

         An error occurred during a connection to www.facebook.com.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)

 The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
 Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.2 r202
  • 4.1.10329.0
  • Adobe PDF Plug-In For Firefox and Netscape
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

i cant connect to facebook please help me. its about Firefox and googlechrome too.

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

hello, if this affecting multiple browsers then it might be an issue with security software or anything else that is interfering with your network traffic. without further information about your system this is difficult to diagnose though unfortunately.

please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, microsoft safety scanner & kaspersky security scan.

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96755 answers

Also check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if the "Use the system proxy settings" setting or one of the others doesn't work properly.

See "Firefox connection settings":

V@no 0 solutions 4 answers

It affects every computer and phone connected to my home network. On phone once I switch off WiFi, I can access that page no problem.

The page I'm testing it on is: https://vine.co/v/huHUPLnx1dg

(not the page itself, but the video)

There is nothing in my router's configuration that I can see could possible affect this.

Netgear WNDR4500 with V1.0.1.36_1.0.63 firmware

Modified by V@no

saghy 0 solutions 2 answers

hi all this problem can be repair with uncheck the TLS encryption. tools > option > encryption (tab) >>>> and uncheck TLS 1.0

also type facebook address with https without www : https://facebook.com

saghy 0 solutions 2 answers

a note and a question : i see and find this object only in firefox 20 ... when firefox upgrade to 22 or 23 , i not found this.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

It affects every computer and phone connected to my home network. On phone once I switch off WiFi, I can access that page no problem.

If switching off WiFi solves the problem, does that imply you have a problem with WiFi? Does it improve if the WiFi phone is put nearer to the Router. (Assuming the phone is connecting direct to the router by WiFi. -Your compuer is not also trying to connect directly to the phone at the same time is it ?)

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

This thread is an old one from when Firefox 19 was current. We are now on Firefox 23. Maybe something has been fixed in that period.