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Google Hangout video doesn't work on OS X 10.9 ("Mavericks")

Posted

Since upgrading to OS X 10.9 ("Mavericks"), the video part of Google Hangout no longer works -- the video settings pane in Hangouts tells me that I have no camera. This isn't true; I'm on a laptop with a built-in camera, and the video shows up fine in other apps.

I've tried restarting Firefox, as well as uninstalling and re-installing the Google talk/video plugin. No dice.

This may be a red herring, but an informal poll of my co-workers seems to show that it's only people with 11" MacBook Airs that are affected. I find this rather suspicious, and I'm not sure it's actually a thing, but I suppose it's possible.

Since upgrading to OS X 10.9 ("Mavericks"), the video part of Google Hangout no longer works -- the video settings pane in Hangouts tells me that I have no camera. This isn't true; I'm on a laptop with a built-in camera, and the video shows up fine in other apps. I've tried restarting Firefox, as well as uninstalling and re-installing the Google talk/video plugin. No dice. This may be a red herring, but an informal poll of my co-workers seems to show that it's only people with 11" MacBook Airs that are affected. I find this rather suspicious, and I'm not sure it's actually a thing, but I suppose it's possible.

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser
  • Fuze Launch Plugin
  • Version 4.8.2.15856
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Shockwave Flash 11.9 r900
  • Garmin Communicator Plug-in Version 4.0.4.0

Application

  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/Darwin/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • dotjs 1.10 (jid0-HC7vB1GcMVr7IBB5B5ADUjTJB3U@jetpack)
  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Greasemonkey 1.12 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • LastPass 2.5.0 (support@lastpass.com)
  • Snap Links Plus 2.3.3 (snaplinks@snaplinks.mozdev.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x a26
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Intel Inc. -- Intel HD Graphics 5000 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage: about:blank
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0
  • font.internaluseonly.changed: False
  • font.language.group: x-western
  • network.cookie.cookieBehavior: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1383224044
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1380903780

Misc

  • User JS: No
  • Accessibility: No

Question owner

So it appears that video also doesn't work in Safari, which makes me think it may be a problem with the OS or the plugin, not with Firefox.

So it appears that video also doesn't work in Safari, which makes me think it may be a problem with the OS or the plugin, not with Firefox.
iamjayakumars 489 solutions 5951 answers

Hi, You need to install "GoogleVoiceandVideoSetup.dmg" app

Check whether its installed or not

Hi, You need to install "GoogleVoiceandVideoSetup.dmg" app Check whether its installed or not *http://www.google.com/tools/dlpage/hangout/thankyou.html

Question owner

It is, thank you. I've also tried uninstalling and reinstalling it.

It is, thank you. I've also tried uninstalling and reinstalling it.
dhjdhjdhj 0 solutions 8 answers

Helpful Reply

I'm seeing this problem as well, but only when I log in with Firefox. There's just a message on the right indicating that it's trying to logon but taking a long time.

If I use Chrome or Safari, hangouts works just fine.

I'm on Mavericks as well and I have the GoogleVoiceAndVideo stuff installed.

I'm seeing this problem as well, but only when I log in with Firefox. There's just a message on the right indicating that it's trying to logon but taking a long time. If I use Chrome or Safari, hangouts works just fine. I'm on Mavericks as well and I have the GoogleVoiceAndVideo stuff installed.
iamjayakumars 489 solutions 5951 answers

Check your plugins are updated!

Check your plugins are updated! *http://www.mozilla.org/en-US/plugincheck/
dhjdhjdhj 0 solutions 8 answers

That was the first thing I checked.

Do you know specifically what plugin is handling the attempt to sign in to hangouts?

That was the first thing I checked. Do you know specifically what plugin is handling the attempt to sign in to hangouts?
iamjayakumars 489 solutions 5951 answers

Check "Google Hangouts system requirements"

Check "Google Hangouts system requirements" *https://support.google.com/plus/answer/1216376?hl=en
dhjdhjdhj 0 solutions 8 answers

Helpful Reply

Works with Safari and Chrome --- I have the latest Firefox --- I think I meet the requirements!

Something has to be blocking the login attempts but I have turned off (as far as I know) all my extensions related to blocking stuff (e.g, adblock, noscript)

Works with Safari and Chrome --- I have the latest Firefox --- I think I meet the requirements! Something has to be blocking the login attempts but I have turned off (as far as I know) all my extensions related to blocking stuff (e.g, adblock, noscript)
iamjayakumars 489 solutions 5951 answers

So, did you tried in safemode?

So, did you tried in safemode?
dhjdhjdhj 0 solutions 8 answers

Yes, I did ---- exactly the same symptom ---- I just see an indication that it's trying to sign on and it never actually does.

Yes, I did ---- exactly the same symptom ---- I just see an indication that it's trying to sign on and it never actually does.
iamjayakumars 489 solutions 5951 answers

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br> '''Note''': ''This will cause you to lose any Extensions and some Preferences.'' *Open websites will not be saved in Firefox versions lower than 25. To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.
dhjdhjdhj 0 solutions 8 answers

Yeah, that's a last resort ---- I'd much prefer to understand what's wrong rather than just blast it with an atom bomb.

I have a lot of user preferences configured (from many years of use) and I really don't want to lose anything.

So I'd rather get some insight into what kinds of things would prevent Firefox from being able to sign into hangouts.

Yeah, that's a last resort ---- I'd much prefer to understand what's wrong rather than just blast it with an atom bomb. I have a lot of user preferences configured (from many years of use) and I really don't want to lose anything. So I'd rather get some insight into what kinds of things would prevent Firefox from being able to sign into hangouts.