Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Version 24.0 installed but Version 3.5.2 is displayed when attempting to install Add-ons, how is this fixed?

  • 1 reply
  • 2 have this problem
  • 30 views
  • Last reply by philipp

more options

I'm attempting to install Lightbeam Add-on using an XP-Pro OS. Originally installed FF prior to Version 3. Upon the attempted install of Lightbeam FF states in a pop-up box that I'm running Version 3.5.2. Currently in the Help/About version states I'm running version 24.0. How do I fix this problem?

Chosen solution

hello MickG500, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3.5.2. please refer to this article in order to reset the user-agent settings in firefox: How to reset the default user agent on Firefox

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

hello MickG500, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3.5.2. please refer to this article in order to reset the user-agent settings in firefox: How to reset the default user agent on Firefox