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Firefox started crashing on startup this morning (23 oct), resetting does not help

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by philipp

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Since this morning (23 october), Firefox crashes on startup. It also crashes in safe mode. After resetting, Firefox started once. At next startup, Firefox crashed again, and the same problem reapppeared.

I have several submitted crash reports, and I add the 5 latest ID:s here:

bp-4d3fee36-a024-48fe-b727-a93cc2131023 bp-f1eae758-dd42-4fe9-8dc5-ec3022131023 bp-dd47435e-212c-4330-9c5b-910d52131023 bp-913a4db4-e3c6-46e1-b0fb-973d72131023 bp-1ca43b3a-eadb-4f6d-a558-3a8bd2131023

As I can't start Firefox, I am unable to aquire the troubleshooting info in the box below.

I am grateful for any help.

Regards, /Daniel

Since this morning (23 october), Firefox crashes on startup. It also crashes in safe mode. After resetting, Firefox started once. At next startup, Firefox crashed again, and the same problem reapppeared. I have several submitted crash reports, and I add the 5 latest ID:s here: bp-4d3fee36-a024-48fe-b727-a93cc2131023 bp-f1eae758-dd42-4fe9-8dc5-ec3022131023 bp-dd47435e-212c-4330-9c5b-910d52131023 bp-913a4db4-e3c6-46e1-b0fb-973d72131023 bp-1ca43b3a-eadb-4f6d-a558-3a8bd2131023 As I can't start Firefox, I am unable to aquire the troubleshooting info in the box below. I am grateful for any help. Regards, /Daniel

Chosen solution

hello daniel, there seems to be library named SPVC32.dll on your computer involved in these crashes. a googles earch reveals that this may be part of "Conduit Search Protect", which might be considered adware or malware.

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

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Chosen Solution

hello daniel, there seems to be library named SPVC32.dll on your computer involved in these crashes. a googles earch reveals that this may be part of "Conduit Search Protect", which might be considered adware or malware.

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

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Thank you, Philipp!

After uninstalling the Conduit Search Protect application, Firefox works again.

Regards, /Daniel

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great, thanks for reporting back!