This thread was archived. Please ask a new question if you need help.
I am running Windows 7 Enterprise. Firefox has been running fine. However this morning Firefox crashes on startup. This includes crashing on startup in Safe mode and after a Refresh and after an uninstall and reinstall.
Crash ID: bp-280badde-626d-4838-b6d1-1e9982151022
I am unable to open the tool for troubleshooting information.
All Replies (1)
hi, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.
in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.