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Firefox is preventing my on-line banking

Posted

I am unable to long on to my on-line banking. Both the bank and Trend tell me that is it the fault of Firefox. Firefox is a new browser for me and I have made it my default. This is now my second day of dealing with this problem.

I am unable to long on to my on-line banking. Both the bank and Trend tell me that is it the fault of Firefox. Firefox is a new browser for me and I have made it my default. This is now my second day of dealing with this problem.

Chosen solution

I just shut everything down and rebooted computer. Now I am able to log in to bank. I disabled lots of plug-ins...how do I know which ones to get back.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • 5.1.20913.0
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • GEPlugin
  • Unity Player 4.1.5f1
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • iTunes Detector Plug-in
  • 1,2,1,2044
  • Adobe PDF Plug-In For Firefox and Netscape 8.3.1
  • npmnqmp 989898989877
  • Retrogamer Plugin Stub for 32-bit Windows
  • DivX Web Player version 2.1.0.900
  • DivX OVS Helper Plug-in
  • Bing Bar
  • npybrowserplus_2.4.17
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:24.0) Gecko/20100101 Firefox/24.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

hello janeginn, could you describe in more detail what's happening and why it's not working (are there any error messages,...)?

hello janeginn, could you describe in more detail what's happening and why it's not working (are there any error messages,...)?

Question owner

I receive no error messages. The bank believes that Firefox is blocking the bank's cookie. I went to the privacy screen and added the web address, checked the boxes, and still not able to long on to bank.

I receive no error messages. The bank believes that Firefox is blocking the bank's cookie. I went to the privacy screen and added the web address, checked the boxes, and still not able to long on to bank.
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

please try to reset firefox and see if this can address the issue...

please try to [[Reset Firefox – easily fix most problems|reset firefox]] and see if this can address the issue...
Aman Routh 77 solutions 607 answers

Hello,

This one may solve your problem Websites say cookies are blocked - Unblock them

Please reply back to us. Thank You.

Hello, This one may solve your problem [https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them Websites say cookies are blocked - Unblock them] Please reply back to us. Thank You.

Question owner

No am still unable to log on to bank

No am still unable to log on to bank
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

which of the suggestions have you tried? could you still describe in more detail what's going on and what exactly you're observing - are you entering your credentials, what's happening then? maybe a link to the login site might be useful as well...

which of the suggestions have you tried? could you still describe in more detail what's going on and what exactly you're observing - are you entering your credentials, what's happening then? maybe a link to the login site might be useful as well...
user633449 1539 solutions 10745 answers

Are you getting a Java is blocked warning on your bank? Why do I have to click to activate plugins?

Are you getting a Java is blocked warning on your bank? [[Why do I have to click to activate plugins?]]

Question owner

I have tried everything you all have suggested. I received no warnings saying that java is blocked. I have had the bank verify everything...and still cannot long on. They have reset all they can. I am uncomfortable giving you links to my bank. I never had this problem with Explorer, there must be something you can do???

I have tried everything you all have suggested. I received no warnings saying that java is blocked. I have had the bank verify everything...and still cannot long on. They have reset all they can. I am uncomfortable giving you links to my bank. I never had this problem with Explorer, there must be something you can do???
user633449 1539 solutions 10745 answers

What's the name of your bank? We'd like to just see the web interface and see if we can see the issue you have (who knows, maybe someone here has the same bank and can try logging in)

What's the name of your bank? We'd like to just see the web interface and see if we can see the issue you have (who knows, maybe someone here has the same bank and can try logging in)

Question owner

west america on line banking

west america on line banking
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

hmm, there's nothing particular unusual from what you can see from the login page only that could prevent a login. maybe also first try updating your outdated plugins and go into firefox > addons > plugins and disable all unessential plugins listed there...

hmm, there's nothing particular unusual from what you can see from the login page only that could prevent a login. maybe also first try [https://www.mozilla.org/plugincheck/ updating your outdated plugins] and go into firefox > addons > plugins and disable all unessential plugins listed there...

Question owner

How do I know what plugin is unessential?

How do I know what plugin is unessential?
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

when i look at the list, probably everything can be disabled, except the few ones that are used to actually display content (shockwave flash, silverlight & java).

when i look at the list, probably everything can be disabled, except the few ones that are used to actually display content (shockwave flash, silverlight & java).

Question owner

I disabled the unessential plugin you suggested and still cannot log on to my bank.

I disabled the unessential plugin you suggested and still cannot log on to my bank.

Chosen Solution

I just shut everything down and rebooted computer. Now I am able to log in to bank. I disabled lots of plug-ins...how do I know which ones to get back.

I just shut everything down and rebooted computer. Now I am able to log in to bank. I disabled lots of plug-ins...how do I know which ones to get back.
Noah_SUMO
  • Moderator
99 solutions 639 answers

First, update your Adobe PDF reader here:
http://get.adobe.com/reader/

You have a very old version of Adobe PDF Reader so it's good for you to update it. Also there is a useless plugin that will try to install from the Adobe website. It is called "McAfee Security Scan Plus". You do not need it, so uncheck the box under "Optional offer: Yes, install free McAfee Security Scan Plus to check the status of my PC security." Many people miss this so look closely.

McAfee Security Scan Plus on Adobe PDF Reader page:

Click the yellow "Install now" button and download the update. After you have downloaded the update, find it and open it so that the update installs.

Then I would enable ONLY these plug-ins:

  • Shockwave Flash 11.9 r900
  • GEPlugin
  • Unity Player 4.1.5f1
  • DivX Web Player version 2.1.0.900
  • DivX OVS Helper Plug-in
  • Bing Bar
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • The QuickTime Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • iTunes Detector Plug-in
  • Retrogamer Plugin Stub for 32-bit Windows

Leave everything else disabled as it is either outdated and vulnerable to security exploits or advertising related and not good for your Firefox browser.

First, update your Adobe PDF reader here: <br> http://get.adobe.com/reader/ You have a very old version of Adobe PDF Reader so it's good for you to update it. Also there is a useless plugin that will try to install from the Adobe website. It is called "McAfee Security Scan Plus". You do not need it, so uncheck the box under "Optional offer: Yes, install free McAfee Security Scan Plus to check the status of my PC security." Many people miss this so look closely. McAfee Security Scan Plus on Adobe PDF Reader page: <img src=http://pad1.whstatic.com/images/thumb/8/80/Uninstall-Adobe-Flash-Player-11-Plugin-Completely-Step-4.jpg/670px-Uninstall-Adobe-Flash-Player-11-Plugin-Completely-Step-4.jpg> Click the yellow "Install now" button and download the update. After you have downloaded the update, find it and open it so that the update installs. Then I would enable '''ONLY''' these plug-ins: * Shockwave Flash 11.9 r900 * GEPlugin * Unity Player 4.1.5f1 * DivX Web Player version 2.1.0.900 * DivX OVS Helper Plug-in * Bing Bar * RealPlayer(tm) LiveConnect-Enabled Plug-In * RealPlayer Download Plugin * Picasa plugin * Adobe Shockwave for Director Netscape plug-in, version 12.0 * The QuickTime Plugin * RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In * RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In * RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In * RealDownloader Plugin * iTunes Detector Plug-in * Retrogamer Plugin Stub for 32-bit Windows Leave everything else disabled as it is either outdated and vulnerable to security exploits or advertising related and not good for your Firefox browser. <!-- leftover plugins MindSpark Toolbar Platform Plugin Stub for 32-bit Windows Next Generation Java Plug-in 10.21.2 for Mozilla browsers NPRuntime Script Plug-in Library for Java(TM) Deploy 1,2,1,2044 Adobe PDF Plug-In For Firefox and Netscape 8.3.1 npmnqmp 989898989877 npybrowserplus_2.4.17 -->

Modified by Noah_SUMO

cor-el
  • Top 10 Contributor
  • Moderator
17670 solutions 159854 answers

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
You can try basic steps like these in case of issues with web pages: Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes