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mozilla frozen, on what looks like a phony rcmp popup kind of thing, how do i fix?

Firefox Troubleshooting
Ed replied 12 years ago
martimalcolm
martimalcolm

my son's laptop is frozen on what looks like an rcmp pop-up kind of thing, says he has to pay a fine online, before it becomes unfrozen, I'm thinking its a scam, but cant unfreeze it, not even to delete firefox, any ideas?

my son's laptop is frozen on what looks like an rcmp pop-up kind of thing, says he has to pay a fine online, before it becomes unfrozen, I'm thinking its a scam, but cant unfreeze it, not even to delete firefox, any ideas?

All Replies (1)

Ed
Ed

Hello,

Yes this certainly sounds like a scam. See here:

http://en.wikipedia.org/wiki/Ransomware_%28malware%29

Don't pay any money.

I am not a security expert and this is not strictly a Firefox issue so you may be better off seeking help elsewhere but this is what I would do in your situation:

  • Turn off the computer
  • Boot into Windows Safe Mode with Networking
  • Download Malwarebytes Free and run a complete scan. Remove any threats found. Do the same with HitMan Pro. Also do a complete scan with your standard anti virus software.
  • Restart the computer and attempt to boot into Windows (not safe mode). It should let you in and the virus will be gone.
  • Don't visit the source site again.

I hope this helps. But please go carefully. I don't know the details of your situation so I can't anticipate problems. As I said - you may be better seeking professional help or asking in a security forum.