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How do I get rid of the FBI virus on my Mac Air computer ?

Posted

It has locked my computer up so that I can't do anything with it.

Thanks Joe Francis xxx-xxx-xxxx


edit: nobody is going to call you in doing support but spammers.

It has locked my computer up so that I can't do anything with it. Thanks Joe Francis xxx-xxx-xxxx edit: nobody is going to call you in doing support but spammers.

Modified by James

Chosen solution

Readers of this thread may be interested in a related thread about a scam using FBI or Europol names and site addresses. It is in fact not a virus and very easy to deal with. There is nothing much to remove and it can be dealt with in seconds see

Read this answer in context 2

Additional System Details

Application

  • User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 6_0_2 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A551 Safari/8536.25

More Information

Nellus 68 solutions 634 answers

See Remove FBI ransomware. Also try hold shift while launching firefox, hit reset firefox in the window. This will cause addons and custom prefs to be lost. Bookmarks and history will not be lost.

See [http://www.removepcthreat.com/remove-fbi-cyber-department-virus-apple-mac-os-x-ransomware-infection-quick-and-easy-way-to-remove-fbi-cyber-department-virus-apple-mac-os-x-ransomware/ Remove FBI ransomware]. Also try hold shift while launching firefox, hit reset firefox in the window. This will cause addons and custom prefs to be lost. Bookmarks and history will not be lost.
James
  • Moderator
1596 solutions 11250 answers

If this is just a single tab you cannot close, If you can force Firefox close you could then try and resume after crash and uncheck the tab that has this fake FBI locked computer.

I use Linux and I had the similar themed fake "RCMP locked browser" version a couple months ago and I resorted to forcing Firefox closed, restarted it and unchecked the one tab in session restore and resumed normally.

If this is just a single tab you cannot close, If you can force Firefox close you could then try and resume after crash and uncheck the tab that has this fake FBI locked computer. I use Linux and I had the similar themed fake "RCMP locked browser" version a couple months ago and I resorted to forcing Firefox closed, restarted it and unchecked the one tab in session restore and resumed normally.

Modified by James

John99 971 solutions 13138 answers

Chosen Solution

Readers of this thread may be interested in a related thread about a scam using FBI or Europol names and site addresses. It is in fact not a virus and very easy to deal with. There is nothing much to remove and it can be dealt with in seconds see

Readers of this thread may be interested in a related thread about a scam using FBI or Europol names and site addresses. It is in fact not a virus and very easy to deal with. There is nothing much to remove and it can be dealt with in seconds see * ''WARNING FBI LOCKED BROWSER!!!'' [/questions/981475#answer-516676]
jscher2000
  • Top 10 Contributor
8703 solutions 71122 answers

Helpful Reply

Hi Joe, if you aren't able to escape it, could you say what operating system you're running? The menus and keyboard shortcuts are different between Windows, Mac and Linux.

Hi Joe, if you aren't able to escape it, could you say what operating system you're running? The menus and keyboard shortcuts are different between Windows, Mac and Linux.