X
Tap here to go to the mobile version of the site.

Support Forum

I am getting pop ups telling me to update Firefox (which is up to date). The Firefox logo on those popups seems to be a fake. Instead of the fox it is an arrow.

Posted

In addition to unwanted pop ups I get on many websites highlighted words in orange color with underlining. Putting the cursor on it pop ups appear that would link me to unwanted surveys or advertising. How can I prevent this annoyance ?

In addition to unwanted pop ups I get on many websites highlighted words in orange color with underlining. Putting the cursor on it pop ups appear that would link me to unwanted surveys or advertising. How can I prevent this annoyance ?

Modified by nolte

Chosen solution

Thanks, Edmeister.

Since so many pages use Javascript, disabling Javascript is not really a viable option. Would it be possible to specifically disable the ability for Javascript to open another window? Or, better yet, to allow this if and only if the operation was immediately preceded by a user action (button click, keypress, etc.)? This would still allow for pages that use Javascript to open up a secondary interface (like a login window), but not to just willy-nilly open advertisements and other spam/scam content.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • SiteAdvisor
  • McAfee MSC FF plugin DLL
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.8 r800
  • McAfee MSS+ NPAPI Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20125.0
  • Shockwave Flash 11.5 r502
  • McAfee Virtual Technician plugin
  • NPWLPG
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • A component of your photo software powered by RocketLife
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

More Information

When I click on the recommended update I get to this link: http://downloadally.com/a/update/browser?cpx_browsersafeguard&source=cpx_browsersafeguard-browser-display-US&adprovider=CPX1&subid=9192241&subid2=170839&c1=lax1CKyV1d3chZiIRBACGJfomNfXp6GuXCINOTguMTQ1LjY0LjE0MSgB
Is this a legitimate update ?

Wesley Branton 180 solutions 2271 answers

Helpful Reply

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back soon.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back soon.
philipp
  • Top 10 Contributor
  • Moderator
2974 solutions 13817 answers

Helpful Reply

could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

could you go to ''firefox > help > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Question owner

When I click on the recommended update I get into the following link: http://downloadally.com/a/update/browser?cpx_browsersafeguard&source=cpx_browsersafeguard-browser-display-US&adprovider=CPX1&subid=9192241&subid2=170839&c1=lax1CKyV1d3chZiIRBACGJfomNfXp6GuXCINOTguMTQ1LjY0LjE0MSgB Is this a legitimate Firefox update ?
philipp
  • Top 10 Contributor
  • Moderator
2974 solutions 13817 answers

this is a scam tactic that is trying to trick you into installing malware, so don't download or execute this kind of stuff! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in firefox > help > about firefox).

you might also want to run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner & kaspersky security scan in order to make sure that there isn't already some sort of malware active on your system that triggers these false alerts.

Troubleshoot Firefox issues caused by malware

this is a scam tactic that is trying to trick you into installing malware, so don't download or execute this kind of stuff! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for ''updates in firefox > help > about firefox''). you might also want to run a full scan of your system with the security software already in place and different tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.kaspersky.com/security-scan kaspersky security scan] in order to make sure that there isn't already some sort of malware active on your system that triggers these false alerts. [[Troubleshoot Firefox issues caused by malware]]

Question owner

Thanks for the info.

I had another problem with "Whilokii pop ups". I uninstalled Whilokii, I ran AdwCleaner and two other "cleaners" and it still was there. Then I found almost by accident that Whilokii had installed itself as an add-on in the Firefox browser. I got rid of it.

Thanks for the info. I had another problem with "Whilokii pop ups". I uninstalled Whilokii, I ran AdwCleaner and two other "cleaners" and it still was there. Then I found almost by accident that Whilokii had installed itself as an add-on in the Firefox browser. I got rid of it.
murdoctor 1 solutions 2 answers

Why are these pop-ups not being blocked by the pop-up blocker?

Why are these pop-ups not being blocked by the pop-up blocker?
the-edmeister
  • Top 10 Contributor
  • Moderator
3935 solutions 29662 answers
http://kb.mozillazine.org/Popups_not_blocked
murdoctor 1 solutions 2 answers

Chosen Solution

Thanks, Edmeister.

Since so many pages use Javascript, disabling Javascript is not really a viable option. Would it be possible to specifically disable the ability for Javascript to open another window? Or, better yet, to allow this if and only if the operation was immediately preceded by a user action (button click, keypress, etc.)? This would still allow for pages that use Javascript to open up a secondary interface (like a login window), but not to just willy-nilly open advertisements and other spam/scam content.

Thanks, Edmeister. Since so many pages use Javascript, disabling Javascript is not really a viable option. Would it be possible to specifically disable the ability for Javascript to open another window? Or, better yet, to allow this if and only if the operation was immediately preceded by a user action (button click, keypress, etc.)? This would still allow for pages that use Javascript to open up a secondary interface (like a login window), but not to just willy-nilly open advertisements and other spam/scam content.