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After updating to Windows 8.1, cannot access Internet from Firefox or Chrome, but IE 11 OK.

  • 18 replies
  • 130 have this problem
  • 55416 views
  • Last reply by Erlyboy

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After updating to Windows 8.1, cannot access Internet from Firefox or Chrome, but IE 11 OK. I have reinstalled the latest firefox, still cannot access Internet from Firefox. Microsoft is ridiculous?!

Chosen solution

  1. Run cmd.exe as an administrator
  2. Type "netsh winsock reset", and then press enter
  3. Restart PC
Read this answer in context 👍 81

All Replies (18)

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Hello WINTERCOMES, check windows firewall (or your personal firewall if windows firewall is deactivated) , make sure to allow firefox access. Check your antivirus also.

thank you

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Hello, I have disable all firewalls. The same problem remains. Now I have uninstalled and reinstalled both firefox and chrome. Firefox: No internet access at all. Chrome: Only access to google.com website; no access to other website. I have tried to ping all kinds of websites. Response is very low.

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Chosen Solution

  1. Run cmd.exe as an administrator
  2. Type "netsh winsock reset", and then press enter
  3. Restart PC

Modified by ianself

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I had the exact same problem with chrome and firefox after updating to windows 8.1 and ianself's solution worked! thank you so much :)

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How do I run it as administrator?

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@johan007: To run it as an administrator, type "cmd.exe" into Search and then right-click on Command Prompt to select 'Run as administrator'

Modified by caicah

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Thanks it did work perfectly, I appreciate it.

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very clear explain!!!

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I used ianself reply you have to rightclick on command prompt run as administrator and follow ianself tip after that browsers ans e-mail worked ok

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ianself, I created an account just to thank you! Resetting winsock in an elevated command prompt resolved the problem.

Thank you!

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ASK FOR HELP!

升級win8.1後, 在中國大陸使用 "無界瀏覽"無法登入網頁.

請求高手援助.謝謝

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Hat Super funktioniert.

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where to get free VPN?

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cocobbc: 如果你需要人家幫你, 情去到問一個新的問題: https://support.mozilla.org/questions/new

If you somebody to help you with your issue, please visit https://support.mozilla.org/questions/new

謝謝
Thank you!

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yes, that's right.

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Thanks, I think it worked but sometimes mozilla freezzes and dont loads the page, is it normal?

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Ok, one thing, when i did this it worked perfectly but with the freezes i said. But i tried to use iexporer and activated the trooble shoter and all come back to the slow crap internet so my question is, my computer is the one with the problem or is my modem? PD: I have a vaio e series and I actualized from 8 to 8.1

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Thanks for all help its working