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When I use browser.download.useToolkitUI I don't see all files and have no scrollbar


I want to use the old download manager by setting browser.download.useToolkitUI to true. When I do that, and then do Tools Downloads it doesn't show all the files, and there is no vertical scrollbar. There are many files that should show, and they did show when using older versions of FF, and they show when using the current dowload manager that I don't like.

Is there any way to make the old download work properly, showing all files and having a vertical scrollbar?

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • Google Talk Plugin Video Accelerator version:
  • Version
  • 5.1.20913.0
  • VLC media player Web Plugin 2.0.6
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Unity Player 4.0.1f1
  • Windows Activation Technologies Plugin for Mozilla
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • web.alive 3.0.22 for Mozilla Browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.0"
  • Wacom Dynamic Link Library


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

More Information

Application Basics
Name: Firefox
Version: 24.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
Name: Adblock Plus
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ID: add-to-searchbox@maltekraus.de
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ID: contextsearch2@lwz.addons.mozilla.org
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ID: copyplaintext@teo.pl
Name: Element Hiding Helper for Adblock Plus
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ID: elemhidehelper@adblockplus.org
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ID: extensionlistdumper@sogame.cat
Name: Extension Test
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ID: pbupload@photobucket.com
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Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 491520
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.newtab.url: about:blank
browser.places.smartBookmarksVersion: 4
browser.search.suggest.enabled: false
browser.search.useDBForOrder: true
browser.sessionstore.restore_pinned_tabs_on_demand: true
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20130910160258
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browser.tabs.animate: false
browser.tabs.closeWindowWithLastTab: false
browser.tabs.insertRelatedAfterCurrent: false
browser.tabs.loadInBackground: false
browser.tabs.onTop: false
browser.tabs.tabMaxWidth: 1000
browser.tabs.tabMinWidth: 166
browser.tabs.warnOnClose: false
browser.urlbar.trimURLs: false
browser.zoom.siteSpecific: false
dom.disable_open_during_load: false
dom.mozApps.used: true
extensions.checkCompatibility.19.0: false
extensions.checkCompatibility.22.0: false
extensions.checkCompatibility.23.0: false
extensions.checkCompatibility.24.0: false
extensions.checkCompatibility.nightly: false
extensions.lastAppVersion: 24.0
font.minimum-size.th: 0
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gfx.direct3d.last_used_feature_level_idx: 0
gfx.direct3d.prefer_10_1: true
layers.offmainthreadcomposition.animate-opacity: true
mousewheel.withcontrolkey.action: 3
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1381615855
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1380037942
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Adapter Description: ATI Radeon HD 4600 Series
Adapter Drivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 512
ClearType Parameters: Gamma: 1800 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 300
Device ID: 0x9498
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 11-16-2012
Driver Version: 8.970.100.7000
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4600 Series Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
Incremental GC: true
Activated: true
Prevent Accessibility: 0
Library Versions
Expected minimum version: 4.10
Version in use: 4.10
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC
Expected minimum version: 3.15.1
Version in use: 3.15.1

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10740 solutions 96657 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.