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firefox keeps crashing with flash player

Posted

here is my crash report

Report ID                              Date Submitted
d519ec01-1daa-4f02-829e-8e28688c27f3 10/11/2013 2:10 AM
7e1a5efe-9526-492e-ae9f-cf45cb1e501c 10/10/2013 12:24 PM
d0a4f8b2-4f4b-4f53-92a5-bc12c3ea94e3 10/10/2013 12:01 AM
02e29bbe-396c-4d3d-863f-1f4c13e45f8e 10/9/2013 2:06 PM
06540063-cbeb-477e-8809-46ec14fba6f8 10/9/2013 2:33 AM
92657697-1fc4-4c23-8545-cf6c432f61fb
here is my crash report Report ID Date Submitted <pre><nowiki>d519ec01-1daa-4f02-829e-8e28688c27f3 10/11/2013 2:10 AM 7e1a5efe-9526-492e-ae9f-cf45cb1e501c 10/10/2013 12:24 PM d0a4f8b2-4f4b-4f53-92a5-bc12c3ea94e3 10/10/2013 12:01 AM 02e29bbe-396c-4d3d-863f-1f4c13e45f8e 10/9/2013 2:06 PM 06540063-cbeb-477e-8809-46ec14fba6f8 10/9/2013 2:33 AM 92657697-1fc4-4c23-8545-cf6c432f61fb</nowiki></pre>

Modified by cor-el

Additional System Details

Installed Plug-ins

  • Google Update
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.8.0.15566
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • Unity Player 4.2.1f4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • GEPlugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • McAfee MSS+ NPAPI Plugin
  • Motive Plugin for Mozilla Browsers
  • Motive Management Plug-in for Mozilla Browsers
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • SeeSimilar02 1.0.0.3 (seesimilar02@SeeSimilar.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com) (Inactive)
  • Norton Toolbar 2012.5.11.8 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 10.1.1.8 - 4 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • RealDownloader 1.3.2 ({FCE04E1F-9378-4f39-96F6-5689A9159E45}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD M880G with ATI Mobility Radeon HD 4250
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-28-2011
  • driverDate2:
  • driverVersion: 8.900.7.1000
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD M880G with ATI Mobility Radeon HD 4250 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://search.conduit.com/?ctid=CT3289663&CUI=UN11125685363029114&UM=2&SearchSource=13&UP=SP02F79D61-81B3-4163-9721-144DA28090D8
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 24.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3289663&SearchSource=2&CUI=UN11125685363029114&UM=2&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1381464344
  • places.history.expiration.transient_current_max_pages: 46843
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1381204877

Misc

  • User JS: No
  • Accessibility: No
Waka_Flocka_Flame 441 solutions 5048 answers

Can you copy and paste crash id's with a bp- prefix.

Those bp- prefixes means they were submitted, yours werent, so there is no information about the crash.


  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.

    aboutcrashes.png
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Can you copy and paste crash id's with a bp- prefix. Those bp- prefixes means they were submitted, yours werent, so there is no information about the crash. * See the [[Mozilla Crash Reporter]] and [[Send plugin crash reports to help Mozilla improve Firefox]] articles. #Enter ''about:crashes'' in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.<br><br>[[Image:aboutcrashes.png|width=520]] #Copy the '''5''' most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

Question owner

bp-793c9792-7637-45d1-8db7-d454e2131012 10/11/2013 2:10 AM
7e1a5efe-9526-492e-ae9f-cf45cb1e501c 10/10/2013 12:24 PM
d0a4f8b2-4f4b-4f53-92a5-bc12c3ea94e3 10/10/2013 12:01 AM
02e29bbe-396c-4d3d-863f-1f4c13e45f8e 10/9/2013 2:06 PM
06540063-cbeb-477e-8809-46ec14fba6f8 10/9/2013 2:33 AM
<pre><nowiki>bp-793c9792-7637-45d1-8db7-d454e2131012 10/11/2013 2:10 AM 7e1a5efe-9526-492e-ae9f-cf45cb1e501c 10/10/2013 12:24 PM d0a4f8b2-4f4b-4f53-92a5-bc12c3ea94e3 10/10/2013 12:01 AM 02e29bbe-396c-4d3d-863f-1f4c13e45f8e 10/9/2013 2:06 PM 06540063-cbeb-477e-8809-46ec14fba6f8 10/9/2013 2:33 AM </nowiki></pre>

Modified by cor-el

jscher2000
  • Top 10 Contributor
3598 solutions 32244 answers

Hi toast3144, your crash report shows that the Flash Player "protected mode" is active. Because this feature is not compatible with all systems, try disabling it. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Hi toast3144, your crash report shows that the Flash Player "protected mode" is active. Because this feature is not compatible with all systems, try disabling it. See this support article from Adobe under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]

Question owner

That is not working

That is not working

Question owner

helloo how am i supposed to do this

helloo how am i supposed to do this
jscher2000
  • Top 10 Contributor
3598 solutions 32244 answers

Hi toast3144, is your question about how to disable the Flash Player protected mode? The folder where you make the edit depends on whether your Windows 7 is 32-bit or 64-bit. Maybe this will help.

(1) In a My Computer or Windows Explorer window, open this folder:

C:\Windows\SysWOW64\Macromed\Flash

If that folder does not exist, then you are using 32-bit Windows, and you can open the following folder instead:

C:\Windows\System32\Macromed\Flash

(Note: This folder exists on both 32-bit and 64-bit Windows, but on 64-bit Windows Firefox uses the Flash player in the SysWOW64 folder instead.)

(2) Check for a file named mms.cfg:

(A) If mms.cfg exists, drag it to your Documents folder where you can edit it without being bothered about administrator privileges

(B) If mms.cfg does not exist, open your Documents folder, right-click > New > Text File and name the new file mms.cfg

(3) Open mms.cfg from Documents into a text editor such as Notepad. Add this on its own line (I put it last):

ProtectedMode=0

Save the file and close Notepad.

(4) Hold down the Ctrl key and drag the mms.cfg file back to the Flash folder to make a copy there, keeping the original in Documents

This change should take effect the next time you restart Firefox.

Hopefully that's a little clearer than Adobe's instructions. (??)

Hi toast3144, is your question about how to disable the Flash Player protected mode? The folder where you make the edit depends on whether your Windows 7 is 32-bit or 64-bit. Maybe this will help. (1) In a My Computer or Windows Explorer window, open this folder: C:\Windows\SysWOW64\Macromed\Flash If that folder does not exist, then you are using 32-bit Windows, and you can open the following folder instead: C:\Windows\System32\Macromed\Flash ''(Note: This folder exists on both 32-bit and 64-bit Windows, but on 64-bit Windows Firefox uses the Flash player in the SysWOW64 folder instead.)'' (2) Check for a file named mms.cfg: (A) ''If mms.cfg exists,'' drag it to your '''Documents folder''' where you can edit it without being bothered about administrator privileges (B) ''If mms.cfg does not exist,'' open your '''Documents folder''', right-click > New > Text File and name the new file mms.cfg (3) Open mms.cfg from Documents into a text editor such as Notepad. Add this on its own line (I put it last): ProtectedMode=0 Save the file and close Notepad. (4) Hold down the Ctrl key and drag the mms.cfg file back to the Flash folder to make a copy there, keeping the original in Documents This change should take effect the next time you restart Firefox. Hopefully that's a little clearer than Adobe's instructions. (??)