Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I fix it to allow my financial institution to show my monthly starement?

  • 4 replies
  • 4 have this problem
  • 1 view
  • Last reply by Oldshaw

more options

When I am on the website and try to view "statements", it briefly flashes "loading", but does not. I can access it with IE after allowing pop ups. Firefox gives no choices.

When I am on the website and try to view "statements", it briefly flashes "loading", but does not. I can access it with IE after allowing pop ups. Firefox gives no choices.

Chosen solution

Are this PDF files?

Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use another application like the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".

You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer.

You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu.

See also:

Read this answer in context 👍 1

All Replies (4)

more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

more options

I tried all. The only change I could get was through "Reset Firefox". It gave me an option to save my password. That is neat. It also gives me a pop up block window. I select allow this site, but it does not work. I tried it many times. It also gives option to edit pop up sites. I chose that and listed the the site to be allowed. Then the window gives option to block the site. I don't know if the only solution is to use IE once a month when I want to see and print my bank statement.

more options

Chosen Solution

Are this PDF files?

Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use another application like the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".

You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer.

You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu.

See also:

more options

The website worked by allowing selection of Adobe Reader. There were several choices that seemed the same, but I found one that worked after a few tries. Thanks