Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

keep getting this link popping up http://getillnessinfo.com. done everything I can think of to stop it. ver 24.0

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by yale

more options

also get drop boxes with adds that I have won trips etc. No virus on system. don't get this with explorer. Love fire fox and want to keep using it. mike

also get drop boxes with adds that I have won trips etc. No virus on system. don't get this with explorer. Love fire fox and want to keep using it. mike

Chosen solution

Does "Top Arcade Hits" sound like an add-on you installed intentionally??

Disable ALL nonessential or unrecognized add-ons on these two tabs:

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Hopefully that deactivates it and you can eventually just get rid of the ones that you don't need.

Read this answer in context 👍 0

All Replies (5)

more options

Hi, I think its a malware.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

thanks for the info but I used all scanners you gave me links to and they all removed some malware. These 2 keep coming back, doubleclick.net and revsci.net. I'am using microsoft security essentials and it finds nothing. I have dumped my cookies and history also. Do you think I should unistall firefox and reload it a fresh new copy?

more options

Chosen Solution

Does "Top Arcade Hits" sound like an add-on you installed intentionally??

Disable ALL nonessential or unrecognized add-ons on these two tabs:

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Hopefully that deactivates it and you can eventually just get rid of the ones that you don't need.

more options

Your System Details List shows the TopArcadeHits 1.0 malware and you should remove this extension.

more options

thanks to everyone, after disabling realnetworks , chrome bascground, realdownloaded and html5 video shim pepper flash I been running 2 days with no trouble.... thanks again