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Top part of home page is blank

Posted

When I start Firefox, the top ~ 1/3 of the screen of msn.com under the address bar is blank. This does not happen on any other webpage. It does not happen when I access msn.com from Internet Explorer. I downloaded the newest version of Firefox today and this did not help.

What do I need to change in order to see the top portion of the msn.com home page?

My operating system is Windows 8. I am using Firefox version 24.0.

This started fairly recently, the past couple weeks.

When I start Firefox, the top ~ 1/3 of the screen of msn.com under the address bar is blank. This does not happen on any other webpage. It does not happen when I access msn.com from Internet Explorer. I downloaded the newest version of Firefox today and this did not help. What do I need to change in order to see the top portion of the msn.com home page? My operating system is Windows 8. I am using Firefox version 24.0. This started fairly recently, the past couple weeks.

Chosen solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back soon.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • ActiveTouch General Plugin Container Version 105
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • HP Pit Plugin
  • HP Active Check Plugin
  • HP Product Detection Plugin
  • iTunes Detector Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • HP Detect 1.0.28.1 ({ab91efd4-6975-4081-8552-1b3922ed79e2})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yahoo! Toolbar 3.1.0.20130818030116 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • McAfee ScriptScan for Firefox 15.1.0 ({D19CA586-DD6C-4a0a-96F8-14644F340D60}) (Inactive)
  • Skype Click to Call 6.12.0.13601 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce G105M
  • adapterDescription2:
  • adapterDeviceID: 0x0a68
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 1-10-2013
  • driverDate2:
  • driverVersion: 9.18.13.1100
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce G105M Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.msn.com/
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 24.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1380675884
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.nppdf: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 2
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1378992835

Misc

  • User JS: No
  • Accessibility: No
Wesley Branton 183 solutions 2297 answers

Helpful Reply

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!
Wesley Branton 183 solutions 2297 answers

Chosen Solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back soon.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history. #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Did this fix your problems? Please report back soon.