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After SSL certificate installed in [root] of cpanel/whm host Firefox will no longer access any cpanel account... but IE8 will and says the SSL cert is OK. Help!

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Results:

Secure Connection Failed The OCSP Server Has No Status For The Certificate Error code: (sec_error_ocsp_unknown_cert)

Results: Secure Connection Failed The OCSP Server Has No Status For The Certificate Error code: (sec_error_ocsp_unknown_cert)

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Next Generation Java Plug-in 10.40.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Bing Bar
  • 3.0.40818.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Bing Bar 5.0 (msntoolbar@msn.com) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • Microsoft .NET Framework Assistant 1.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Toolbar 2014.5.1.4 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.0.0.380 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • Search Helper Extension 1.0 ({27182e60-b5f3-411c-b545-b44205977502}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 945GM Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x27a2
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 3-30-2007
  • driverDate2:
  • driverVersion: 6.14.10.4814
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.4926']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.4926']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • extensions.lastAppVersion: 24.0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 86990
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
SHASHANK ROY 14 solutions 119 answers

Hello Rdavis,

Ensure that Firefox has the default settings for OCSP connection failures:

At the top of the Firefox window, click on the Firefox button and then select Options

  • Click on the Advanced icon to open the Advanced panel.
  • Click on the Encryption tab.
  • Click on Validation. The Certificate Validation window will appear.
  • Make sure When an OCSP server connection fails, treat the certificate as invalid is not selected.
  • Close the Certificate Validation window.
  • Click OK to close the Options window

Workaround To work around the OCSP error, you may temporarily disable OCSP certificate validation.

At the top of the Firefox window, click on the Firefox button and then select Options

  • Click on the Advanced icon to open the Advanced panel.
  • Click on the Encryption tab.
  • Click on Validation. The Certificate Validation window will appear.
  • Click Use the Online Certificate Status Protocol (OCSP) to confirm the validaty of certificates to un-select it.
  • Close the Certificate Validation window.
  • Click OK to close the Options window

Report if this helps ! Otherwise we will get back to you ! Thanks!

Hello Rdavis, Ensure that Firefox has the default settings for OCSP connection failures: At the top of the Firefox window, click on the Firefox button and then select Options * Click on the Advanced icon to open the Advanced panel. * Click on the Encryption tab. * Click on Validation. The Certificate Validation window will appear. * Make sure When an OCSP server connection fails, treat the certificate as invalid is not selected. * Close the Certificate Validation window. * Click OK to close the Options window Workaround To work around the OCSP error, you may temporarily disable OCSP certificate validation. At the top of the Firefox window, click on the Firefox button and then select Options * Click on the Advanced icon to open the Advanced panel. * Click on the Encryption tab. * Click on Validation. The Certificate Validation window will appear. * Click Use the Online Certificate Status Protocol (OCSP) to confirm the validaty of certificates to un-select it. * Close the Certificate Validation window. * Click OK to close the Options window Report if this helps ! Otherwise we will get back to you ! Thanks!

Modified by SHASHANK ROY