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Firefox will crash on opening, only allowing me to use it in safe mode.

Posted

When I try opening Firefox, it fails every time (I don't get an error message or anything, it just never opens). After a couple of attempts, it allows me to either restart Firefox or open it in safe mode. When I try to reset it, the resetting screen stops responding and eventually crashes (again, no message). This problem also happens when I do it through the troubleshooting tab within the browser. This means I can only open Firefox in safe mode. I have tried uninstalling and reinstalling Firefox, restarting both Firefox and my computer multiple times, and attempted to locate a solution within the other questions. Anything that will allow me to not use safe mode would be great. Thanks

Chosen solution

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.


Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Unity Player 4.1.2f1
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Pando Web Plugin
  • Downloader Detector
  • Windows Activation Technologies Plugin for Mozilla
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

More Information

Application Basics
------------------
Name: Firefox
Version: 24.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
Extensions
----------
Name: Adblock Plus
Version: 2.3.2
Enabled: false
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Default Tab
Version: 2.1.34
Enabled: false
ID: addon@defaulttab.com
Name: Download Statusbar
Version: 0.9.10
Enabled: false
ID: {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
Name: DownloadHelper
Version: 4.9.21
Enabled: false
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Name: Greasemonkey
Version: 1.11
Enabled: false
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Name: IB Updater
Version: 2.0.0.574
Enabled: false
ID: {FE1DEEEA-DB6D-44b8-83F0-34FC0F9D1052}
Name: Modify Headers
Version: 0.7.1.1
Enabled: false
ID: {b749fc7c-e949-447f-926c-3f4eed6accfe}
Name: New Tab Homepage
Version: 0.4.3
Enabled: false
ID: {66E978CD-981F-47DF-AC42-E3CF417C1467}
Name: Skype Click to Call
Version: 6.9.0.12585
Enabled: false
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Name: StumbleUpon
Version: 4.16
Enabled: false
ID: {AE93811A-5C9A-4d34-8462-F7B864FC4696}
Name: Tab for a Cause
Version: 5.0
Enabled: false
ID: tabforacause@tabforacause.org
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.search.useDBForOrder: true
browser.startup.homepage: http://www.google.com/
browser.startup.homepage_override.buildID: 20130910160258
browser.startup.homepage_override.mstone: 24.0
dom.mozApps.used: true
extensions.lastAppVersion: 24.0
font.internaluseonly.changed: false
gfx.direct2d.disabled: true
gfx.direct3d.checkDX10: true
gfx.direct3d.last_used_feature_level_idx: 0
gfx.direct3d.prefer_10_1: true
keyword.URL: http://search.sweetim.com/search.asp?src=6&barid=&&q=
layers.acceleration.disabled: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1379897991
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.cpd.sessions: false
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1378279939
toolkit.startup.recent_crashes: 3
user.js Preferences
-------------------
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Graphics
--------
Adapter Description: NVIDIA GeForce GT 440
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: 1024
Device ID: 0x0de0
DirectWrite Enabled: false (6.1.7601.18126)
Driver Date: 1-18-2013
Driver Version: 9.18.13.1106
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 440 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: none
AzureFallbackCanvasBackend: cairo
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10
Version in use: 4.10
NSS
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC
NSSSMIME
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC
NSSSSL
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC
NSSUTIL
Expected minimum version: 3.15.1
Version in use: 3.15.1

iamjayakumars
  • Top 10 Contributor
416 solutions 4931 answers

Helpful Reply

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

_______________________________________________________________________________

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":

Profile Backup and Restore

Question owner

bp-5db03028-9c0a-4905-913a-9f35d2130708

bp-45d8ea20-da54-4012-bc8a-c92562130708

bp-69dd5732-d85b-4147-bfe1-6c0c72130718

bp-83bf5d6b-7d49-477c-8eeb-ab75e2130824

bp-849ea29a-772c-4926-8596-cd0622130914

Modified by jugajoga

jscher2000
  • Top 10 Contributor
2378 solutions 21051 answers

Helpful Reply

These crash reports appear to be related to pending bugs in Firefox's use of hardware acceleration for graphics, possibly related to an incompatibility with Nvidia drivers.

While in Firefox's Safe Mode, you can disable this setting and that may allow you to start and run in regular mode.

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

Any change?

Modified by jscher2000

Question owner

It is already unchecked at the moment so no change.

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96977 answers

Chosen Solution

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.


Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.