X
Tap here to go to the mobile version of the site.

Support Forum

I am unable to clear Bing search history. Bing says this is an issue with Firefox.

Posted

I recently found that I was able to clear my Bing.com search history with the exception of five searches all done on one day. Attempts to clear give this message "We can't clear your search history right now. Please try again later." Nor am I able to clear the searches individually.

Bing customer service suggested it was related to Firefox. I uninstalled Firefox and opened the site with another Browser. No change.

Any suggestions as to how to deal with this problem.

I recently found that I was able to clear my Bing.com search history with the exception of five searches all done on one day. Attempts to clear give this message "We can't clear your search history right now. Please try again later." Nor am I able to clear the searches individually. Bing customer service suggested it was related to Firefox. I uninstalled Firefox and opened the site with another Browser. No change. Any suggestions as to how to deal with this problem.

Chosen solution

So both browsers you tried give the identical error message that Bing is unable to clear the history right now? It does sound like a Bing problem in that case.

Note: I assume this is history on the Bing website, and not Firefox's search bar or a Bing toolbar.

Read this answer in context 4

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Shockwave Flash 11.8 r800
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12902 solutions 118344 answers

Sounds like an issue with Bing.

Try to clear the Bing cookies and log in again.

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Sounds like an issue with Bing. Try to clear the Bing cookies and log in again. "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Question owner

Thanks but tried that, also cleared cache, uninstalled Firefox, deleted and reinstalled. No change.

Thanks but tried that, also cleared cache, uninstalled Firefox, deleted and reinstalled. No change.
jscher2000
  • Top 10 Contributor
3759 solutions 33319 answers

Chosen Solution

So both browsers you tried give the identical error message that Bing is unable to clear the history right now? It does sound like a Bing problem in that case.

Note: I assume this is history on the Bing website, and not Firefox's search bar or a Bing toolbar.

So both browsers you tried give the identical error message that Bing is unable to clear the history right now? It does sound like a Bing problem in that case. Note: I assume this is history on the Bing website, and not Firefox's search bar or a Bing toolbar.