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Solved Archived

Firefox stopw working when I select "Reset Firefox".

cor-el replied
Lattiwood

I have attempted to reset Firefox multiple times, but it stops working every time. Firefox now has a "Mystart" tab that I was hoping to get rid of by resetting, but I'm not allowed to reset.

I have attempted to reset Firefox multiple times, but it stops working every time. Firefox now has a "Mystart" tab that I was hoping to get rid of by resetting, but I'm not allowed to reset.

All Replies (3)

Chosen Solution

Please update Firefox to the latest Firefox 24 version

You can find the full version of the latest Firefox 24.0 release in all languages and for all Operating Systems here:


See:

Firefox supports multiple home pages separated by '|' (pipe) symbols.

  • Tools > Options > General > Startup: Home page

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

Rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.

You soled my problem and Thank you for your quick reply!!!!!!!!!!!!!!!!!!!1