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I need help. No success using "SYNC" on Desktop Win7, MacBook Air OSX, Samsung Note Android


Let me start with the Hardware and Software: Desktop (Win7 64bit, Firefox v24) Laptop (Apple OSX 10.6.8, Firefox v24) Samsung (Note, Android 4.1.2, Firefox v24)

I have a Sync account on Mozilla (https://account.services.mozilla.com/) Which allows me to:

   Change your password
   Delete your account
   Clear your Sync data
   Request a quota increase

I set up Sync on my Samsung (waiting at airport), and would sync my PC and Laptop when I arrived home. So far I have been unsuccessful. I am able to put the code from the Samsung into the Desktop. The Samsung says waiting on other device. The Desktop then shows the Create an Account or Have an Account. While the Samsung is still waiting. At this point I am stuck.

I assume I am supposed to click the Have an account and enter my email and password (which I know). I don't know how to get the Recovery Key off the Firefox Mobile on my Samsung Note Android Phone. So if I am supposed to log into the Mozilla Sync Account, I would need to know how to either access the recovery key or how to start over using the Desktop as the primary and then "Sync" the Laptop and Samsung.

Again thank you for taking the time to read this and I hope a solution can be found.

Modified by ConverseNation

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Google Talk Plugin Video Accelerator version:
  • Version
  • Pando Web Plugin
  • PlayNow Plugin
  • Google Update
  • GEPlugin
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20513.0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Best Buy pc app Detector Plug-in
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components


  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/


  • avast! Online Security 8.0.1497 (wrc@avast.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)


  • incrementalGCEnabled: True


  • adapterDescription: NVIDIA GeForce GTX 260
  • adapterDescription2:
  • adapterDeviceID: 0x05e2
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 896
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-18-2013
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 260 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 24.0
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1379530961
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1379111673


  • User JS: No
  • Accessibility: No

Helpful Reply

As I have limited time, I decided that maybe I should just delete my Sync Account on Mozilla and start fresh. I was not seeing any of the Manage My Account or view Recovery Key that other post and the "How To's" mention. After deleting the account and creating a new one at my Desktop, I was able to add my Laptop and Samsung. I think that doing the initial setup on the Samsung was what led to no real account being created. Whether it was due to being done on a smartphone or just cellular connection (thought I was on WiFi ATT). Not seeing a step by step of images may also impeded my success.

Consider this solved.

  • Top 10 Contributor
  • Moderator
3196 solutions 24401 answers

Helpful Reply

Try using this extension on your Mobile device to view your Sync Key on your mobile device to set up Sync on a desktop computer..

Kind of late to mention this, but it's best to set up a new Sync account on a desktop version of Firefox, and then set to Sync on Mobile devices.

Question owner

I appreciate you mentioning it as it may help someone else having a similar issue. Thank you.