I can't get the full window with tabs, or other controls. I have to use control-alt-delete to close the window.
After loading on a link to KnightNews, all of the header stuff disappeared - Firefox box, minimize button, delete button, and the only way to get out of the KnightNews was control-alt-delete. I now find that any time i use Firefox, I have the same problem. I have deleted the program, reinstalled it, done a system restore, all to no avail. When I click on Firefox to open it, the full window appears briefly, then the whole screen is filled with the opening Firefox page. Clicking on a program in the history box brings it up, but it's the same scenario - control-alt-delete is the only way to get out. I also was not able to open the Troubleshooting Information which was listed below on this page.
Chosen solution
Do you get any toolbars showing if you move the mouse pointer to the top of the window?
If you are in full screen mode then hover the mouse to the top of the screen to make the Navigation Toolbar and Tab bar appear. Click the Maximize button (top right corner of the Navigation Toolbar) to leave full screen mode or right-click empty space on a toolbar and choose "Exit Full Screen Mode" or press the F11 key.
Do you get the system menu via Alt + Space?
You can check for problems caused by a corrupted localstore.rdf file.
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What happens when you hit F10 or F11?
Nothing happens when I hit F10 or F11
Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
Troubleshoot Firefox issues using Firefox SafeMode
- You can open the Firefox 15.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.
If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
Or it might be caused by Hardware Acceleration.
When you figure out what is causing that, please let us know. It might help other user's who have that problem.
Acceleration is turned off. All extensions are disabled. I still have the same problem.
Any other ideas?
Can you attach a screenshot?
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
https://support.cdn.mozilla.net/media/uploads/images/2013-09-25-08-38-56-62c92b.png I have uploaded the image but I can't get it into the reply box. I tried dragging it into the reply box and just got the entry above this message I am typing. I am now going to try to change my profile.
I just noticed that the image did indeed go into the reply box.
Chosen Solution
Do you get any toolbars showing if you move the mouse pointer to the top of the window?
If you are in full screen mode then hover the mouse to the top of the screen to make the Navigation Toolbar and Tab bar appear. Click the Maximize button (top right corner of the Navigation Toolbar) to leave full screen mode or right-click empty space on a toolbar and choose "Exit Full Screen Mode" or press the F11 key.
Do you get the system menu via Alt + Space?
You can check for problems caused by a corrupted localstore.rdf file.
Your suggestion to move the cursor to the top of the screen and click the maximize button solved the problem. Now, I can't get to the page to say problem solved, but I am sending a big thank you to you!