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Firefox 23.0.1 keeps loading the YouTube page and prevents access to My Profile

Posted

I do not know if this is a problem with the Firefox browser version 23.0.!But the problem of Firefox it keeps loading the YouTube page and even I can not do anything because there was a message saying still loading the YouTube page!

go to my topic http://support.emsisoft.com/topic/12328-strange-new-problem-in-access-to-youtube/

I do not know if this is a problem with the Firefox browser version 23.0.!But the problem of Firefox it keeps loading the YouTube page and even I can not do anything because there was a message saying still loading the YouTube page! go to my topic http://support.emsisoft.com/topic/12328-strange-new-problem-in-access-to-youtube/

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Fantashow Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:23.0) Gecko/20100101 Firefox/23.0

More Information

kobe 441 solutions 5048 answers

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following: *Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu. Now, a new tab containing your troubleshooting information should open. *At the top of the page, you should see a button that says "Copy text to clipboard". Click it. *Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]]. Thanks in advance for your help!
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
You can try basic steps like these in case of issues with web pages: Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and the cookies from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

here you go


 Application Basics
       Name
       Firefox
       Version
       23.0.1
       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:23.0) Gecko/20100101 Firefox/23.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       RealDownloader
       1.3.3
       true
       {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage_override.buildID
       20130814063812
       browser.startup.homepage_override.mstone
       23.0.1
       dom.mozApps.used
       true
       extensions.lastAppVersion
       23.0.1
       network.cookie.prefsMigrated
       true
       places.history.expiration.transient_current_max_pages
       13196
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       privacy.sanitize.migrateFx3Prefs
       true
 Graphics
       Adapter Description
       Mobile Intel(R) 945 Express Chipset Family
       Adapter Drivers
       igxprd32
       Adapter RAM
       Unknown
       Device ID
       0x27ae
       Direct2D Enabled
       Blocked for your graphics driver version.
       DirectWrite Enabled
       false (0.0.0.0)
       Driver Date
       2-15-2008
       Driver Version
       6.14.10.4926
       GPU #2 Active
       false
       GPU Accelerated Windows
       0/1 Basic
       Vendor ID
       0x8086
       WebGL Renderer
       Google Inc. -- ANGLE (Mobile Intel(R) 945 Express Chipset Family)
       AzureCanvasBackend
       skia
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.10
       4.10
       NSS
       3.15 Basic ECC
       3.15 Basic ECC
       NSSSMIME
       3.15 Basic ECC
       3.15 Basic ECC
       NSSSSL
       3.15 Basic ECC
       3.15 Basic ECC
       NSSUTIL
       3.15
       3.15
here you go Application Basics Name Firefox Version 23.0.1 User Agent Mozilla/5.0 (Windows NT 5.1; rv:23.0) Gecko/20100101 Firefox/23.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID RealDownloader 1.3.3 true {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2} Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 4 browser.startup.homepage_override.buildID 20130814063812 browser.startup.homepage_override.mstone 23.0.1 dom.mozApps.used true extensions.lastAppVersion 23.0.1 network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 13196 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.sanitize.migrateFx3Prefs true Graphics Adapter Description Mobile Intel(R) 945 Express Chipset Family Adapter Drivers igxprd32 Adapter RAM Unknown Device ID 0x27ae Direct2D Enabled Blocked for your graphics driver version. DirectWrite Enabled false (0.0.0.0) Driver Date 2-15-2008 Driver Version 6.14.10.4926 GPU #2 Active false GPU Accelerated Windows 0/1 Basic Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Mobile Intel(R) 945 Express Chipset Family) AzureCanvasBackend skia AzureContentBackend none AzureFallbackCanvasBackend cairo JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10 4.10 NSS 3.15 Basic ECC 3.15 Basic ECC NSSSMIME 3.15 Basic ECC 3.15 Basic ECC NSSSSL 3.15 Basic ECC 3.15 Basic ECC NSSUTIL 3.15 3.15
kobe 441 solutions 5048 answers

Did the clear cache cor-el stated help in anyway?

Did the clear cache cor-el stated help in anyway?

Question owner

yep cache clear out already

yep cache clear out already

Modified by G-hot

jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

If you disable your RealPlayer/RealDownloaders plugins and extensions, does that make any difference?

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Usually a link will appear above a disabled extension to restart Firefox. You can complete your work on the add-ons page and click the link as the last step.

If you disable your RealPlayer/RealDownloaders plugins and extensions, does that make any difference? orange Firefox button (or Tools menu) > Add-ons > Plugins category<br> orange Firefox button (or Tools menu) > Add-ons > Extensions category Usually a link will appear above a disabled extension to restart Firefox. You can complete your work on the add-ons page and click the link as the last step.

Question owner

i have RealDownloaders plugins But disabling did not help!But I think that the problem is temporarily solved!Following the cor-el instructions / clean up my system using CCleaner program.

i have RealDownloaders plugins But disabling did not help!But I think that the problem is temporarily solved!Following the cor-el instructions / clean up my system using CCleaner program.

Modified by G-hot

Question owner

I still need help http://support.emsisoft.com/topic/12328-strange-new-problem-in-access-to-youtube/?p=88008
jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

Could you test in a new profile?

Exit Firefox and start up in the Profile Manager by pasting the following into the Run box on the Windows Start menu and pressing Enter:

firefox.exe -P

Click the Create Profile button and accept the suggested location. (To avoid data loss do not choose the location of any existing folder containing data.) Then Start Firefox using the new profile. (More info on the Profile Manager: Profile Manager - Create, remove, or switch Firefox profiles)

Any difference on Youtube?

After testing, to switch back to your regular profile, exit Firefox, start up the profile manager, select your regular profile, and Start Firefox.

I recommend not deleting any profiles without first making a backup of all of them, just in case something were to go wrong during the deletion process.

Could you test in a new profile? Exit Firefox and start up in the Profile Manager by pasting the following into the Run box on the Windows Start menu and pressing Enter: firefox.exe -P Click the Create Profile button and accept the suggested location. (To avoid data loss do not choose the location of any existing folder containing data.) Then Start Firefox using the new profile. (More info on the Profile Manager: [[Use the Profile Manager to create and remove Firefox profiles]]) Any difference on Youtube? After testing, to switch back to your regular profile, exit Firefox, start up the profile manager, select your regular profile, and Start Firefox. I recommend not deleting any profiles without first making a backup of all of them, just in case something were to go wrong during the deletion process.

Question owner

I have tried so many ways using the CCleaner program and switch the status of Firefox from normal mode to "safe mode" but this did not help even with the "safe mode" So there is no other solutions to resolve this problem and I'm working with virus experts team . and Did not know the cause of the problemnow!

Probably is a bug since the release of Firefox version 23.0 is out and we want you to check it out as soon as possible or we will find an alternative Web browser!

I have tried so many ways using the CCleaner program and switch the status of Firefox from normal mode to "safe mode" but this did not help even with the "safe mode" So there is no other solutions to resolve this problem and I'm working with virus experts team . and Did not know the cause of the problemnow! Probably is a bug since the release of Firefox version 23.0 is out and we want you to check it out as soon as possible or we will find an alternative Web browser!

Modified by G-hot

kobe 441 solutions 5048 answers

the problem is that CCleaner is known to corrupt the firefox profile, make a exception of the firefox profile folder in CCleaner so you don't get such.

Also does this work fine in any other browsers?

the problem is that CCleaner is known to corrupt the firefox profile, make a exception of the firefox profile folder in CCleaner so you don't get such. * [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]] - For locating the profile Also does this work fine in any other browsers?

Question owner

I would like to inform you that there is a problem also subscribe YouTube and I can not subscribe to a lot of channels!

I would like to inform you that there is a problem also subscribe YouTube and I can not subscribe to a lot of channels!

Question owner

This works fine with a previous Firefox / other browsers no such problems

This works fine with a previous Firefox / other browsers no such problems

Question owner

and Shut down the computer unexpectedly cause a problem loading the YouTube page!?

and Shut down the computer unexpectedly cause a problem loading the YouTube page!?

Question owner

see my video http://www.youtube.com/watch?v=0JqCSJfw1dE

Modified by G-hot

jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

Hi G-hot, I'm not sure from your replies whether you tested in a new profile: https://support.mozilla.org/en-US/questions/971257#answer-482048

Hi G-hot, I'm not sure from your replies whether you tested in a new profile: https://support.mozilla.org/en-US/questions/971257#answer-482048
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

Clear the cache and the cookies from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" If clearing cookies doesn't work then it is possible that the <i>cookies.sqlite</i> file that stores the cookies is corrupted. Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookie files like <b>cookies.sqlite-journal</b> in the Firefox profile folder in case the file cookies.sqlite got corrupted. *http://kb.mozillazine.org/Cookies *https://support.mozilla.org/kb/Deleting+cookies

Question owner

hi jscher2000, Do I really need to create a new profile?What will this benefit?

hi jscher2000, Do I really need to create a new profile?What will this benefit?

Question owner

Clear and delete cookies and temporary Internet files, etc. ..Using many programs did not help to fix the problem and go to the Troubleshooting Information then click on reset Firefox browser settings helped to temporarily fix the problem!But after a period of time the problem go back again so there is no solution yet?

I also did what in the cor-el instructions by deleting cookies manually go to "Clear the Cache":

   Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" 

"Remove Cookies" from sites causing problems:

   Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"  even this did not help either
Clear and delete cookies and temporary Internet files, etc. ..Using many programs did not help to fix the problem and go to the Troubleshooting Information then click on reset Firefox browser settings helped to temporarily fix the problem!But after a period of time the problem go back again so there is no solution yet? I also did what in the cor-el instructions by deleting cookies manually go to "Clear the Cache": Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" even this did not help either
jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

Hi G-hot, you wrote:

hi jscher2000, Do I really need to create a new profile?What will this benefit?

It's a test. If it works, there is a problem in your existing profile settings. If it doesn't work, there is a problem with Firefox program files or some external software on your computer or the website.

Hi G-hot, you wrote: <blockquote>hi jscher2000, Do I really need to create a new profile?What will this benefit?</blockquote> It's a test. If it works, there is a problem in your existing profile settings. If it doesn't work, there is a problem with Firefox program files or some external software on your computer or the website.